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Trio 8800 content share

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Occasional Contributor

Trio 8800 content share

Hi,

We are using Trio 8800 Visual+

OS 5.8.0

Videoconference calls is ok with skype.

But we try to use PPCIP to share content with remote user.

When we ask trio to show content, the remote user continue to see camera not content.

 

what's wrong in usage ?

 

regards

 

Armand

Message 1 of 6
5 REPLIES 5
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Esteemed Contributor

Re: Trio 8800 content share

Hi @Cybernet International,

 

the Trio does only support local content sharing. No content within an active SfB-call!

Message 2 of 6
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Occasional Contributor

Re: Trio 8800 content share

ok

Message 3 of 6
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Polycom Employee & Community Manager

Re: Trio 8800 content share

Hello @Cybernet International ,

 

welcome to the Polycom Community.


just to clarify. The People & Content app is only capable to share content in the room.

 

Using a Skype for Business client you can share to the Room or into a meeting aka Content shared from a laptop can be shared into the Trio paired with a Visual+/VisualPro just like any other PC or mobile device.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Contributor

Re: Trio 8800 content share

Hi Steffen,

 

The problem we cannot use anymore Skype for Business, Microsoft force migration to TEAM without possibility to change it back as today. And as you know Team is only audio...

very sad.

 

Message 5 of 6
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Esteemed Contributor

Re: Trio 8800 content share

Why you can´t use SfB anymore? You can set O365 to "Island mode" in admin center, so Teams and SfB coexist. Or you switch back to SfB only.

Problem is, that MSFT urges a Windows 10 device for Teams-Videoconferncing and as you know, the Trio is Android based.

Message 6 of 6