Plantronics + Polycom. Now together as Poly Logo

Trio 8800 fail to download the ld file using tftp provisioning server

Polycom Employee & Community Manager

Re: Trio 8800 fail to download the ld file using tftp provisioning server

Hello hs milos,

The software on the Skype for Business Server or LYNC server should not need any configration on the Trio end.


Not sure what you have setup on the Trio end.


I did the TFTP test a while ago and simply do not have the time to re-do it again. Use something like FileZilla FTP as recommended in most of the FAQ's.


If you struggle with this please open a support ticket via the official channel.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 11