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Trio 8800 gone blank

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Occasional Contributor

Trio 8800 gone blank

Trying to get the Tri 8800 registered to SfB, however, after the reboot the screen gone blank and it is not coming up.

 

When the power comes up, I can see the logo, after few seconds logo disapears and then phones goes dead. Tried to do the factory reset by pressing the 4 corner of the screen,nothing happened.

 

No changes was done to the phone but adding the sing-in address, that is all.

 

Thanks,

 

Hamed

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Trio 8800 gone blank

Hello Hamed,

welcome to the Polycom Community.

I suggest you RMA this unit once you confirmed it receives enough Power via PoE or external power.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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