Trio 8800 will not show calendar meetings for one touch join

[gkroegman]

I can't attach anything even after following your instructions. Tried both TXT as you stated and ZIP.

Correct the highlighted errors and try again.

• The file polycom.txt does not have a valid extension for an attachment and has been removed. jpg,gif,pdf,ppt,doc,png,jpeg,zip,.7z,docx,xlsx, pptx, wmv, flv, mp3, mp4, log, tgz,pbu are the valid extensions.

[gkroegman]

PHONE_BACKUP>
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[gkroegman]

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port.rtp.mediaPortRangeEnd="50039"
port.rtp.mediaPortRangeStart="50020"
port.rtp.videoPortRangeStart="58000"
idleRestingState="calendar"
idleTimeout="15"
oneTouchVoiceMail="0"
screenCapture.enabled="1"
screenSaver.enabled="1"
screenSaver.type="1"
aec.hd.enable="1"
aes.hd.enable="1"
volume.persist.handset="1"
volume.persist.headset="1"
volume.persist.usbHeadset="1"
1.digitmap.timeOut="3"
1.lyncDigitmap.timeOut="3"
1.originaldigitmap="^8([00-99]\d{1})$@8$1@0|^([2-9]\d{9})$@+1$1@0|^(1\d{10})$@+$1@0|^(?:\+|011)(1|7|2[07]|3[0-46]|39\d|4[013-9]|5[1-8]|6[0-6]|8[1246]|9[0-58]|2[1235689]\d|24[013-9]|242\d|3[578]\d|42\d|5[09]\d|6[789]\d|8[035789]\d|9[679]\d)(?:0)?(\d{6,14})(\D+\d+)?$@+$1$2@0|^(\d+)$@$1@0"
1.address="gkroegman@butterball.com"
1.auth.loginCredentialType="usernameAndPassword"
TLS.customCaCert.6="-----BEGIN CERTIFICATE-----

-----END CERTIFICATE-----"
/>
</PHONE_BACKUP>

I cannot attach the logs even after changing to a ZIP or TXT file. Which logfile, in particular, do you need? 
This issue has occurred since day 1. This has happened via multiple firmware upgrades and has never worked. 

MAC Address

64:16:7F:9E:9A:84

[SteffenBaierUK]

Hello @gkroegman ,

First of all, I have never seen such a configuration.

Please do the following:

• Factory reset the unit as explained => here <=
• Ensure you are in Skype for Business Base profile as shown =>here<=
• Enable the Web Interface as shown => here <=
• Enter your Skype for Business credentials as shown => here <=
• ! DO NOT DO ANYTHING ELSE OR ADD ANY OF THE ABOVE CONFIGURATION !

If this does not work please contact SCANSOURCE INC who is your Tier 1 reseller that sold the unit in 20/09/2019

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier