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UC Software - Trio8800 Issue deploying

Occasional Contributor

UC Software - Trio8800 Issue deploying

Hi Group,


I have been testing UC Software and im having some issues deploying this to the Trio 8800. I can see it in the update list and the unit starts the download and install. After a time the unit reboots and seems to revert back to the old version? After several reties i finaly got it to install and all looked good. The Video-based Screen Sharing VBSS  is really good and much better than RDP. When I came back into the office today the unit had revertede back to the old verison again?





Message 1 of 3
Polycom Employee & Community Manager

Re: UC Software - Trio8800 Issue deploying

Hello @Mark-AV,

welcome back to the Polycom Community.

I assume you are using Skype for Business online ?


You need to disable the DeviceUpdate:




The "older" Version is pushed by Microsoft


get-CsIPPhonePolicy can show the policy and youneed to change Set-CsIPPhonePolicy EnableDeviceUpdate False

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: UC Software - Trio8800 Issue deploying

Hi Steffen,


Thanks this resovled the issue.



Message 3 of 3