• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Group,

 

I have been testing UC Software 5.5.3.3441 and im having some issues deploying this to the Trio 8800. I can see it in the update list and the unit starts the download and install. After a time the unit reboots and seems to revert back to the old version? After several reties i finaly got it to install and all looked good. The Video-based Screen Sharing VBSS  is really good and much better than RDP. When I came back into the office today the unit had revertede back to the old verison again?

 

Thanks,

 

Mark 

2 REPLIES 2
HP Recommended

Hello @Mark-AV,

welcome back to the Polycom Community.

I assume you are using Skype for Business online ?

 

You need to disable the DeviceUpdate:

 

Get-CsIPPhonePolicy

 

The "older" Version is pushed by Microsoft

 

get-CsIPPhonePolicy can show the policy and youneed to change Set-CsIPPhonePolicy EnableDeviceUpdate False

 

https://docs.microsoft.com/en-us/powershell/module/skype/set-csipphonepolicy?view=skype-ps


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks this resovled the issue.

 

Mark

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.