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UCS 5.5 QOEMetrics

francois
Occasional Advisor

UCS 5.5 QOEMetrics

Hello,

 

I started to test the firmware 5.5 in a Skype for business environment.

 

Are there some particular settings related to the feature of sending QOEmetrics data to the Skype monitoring server?

 

As per default, I see the phones are sending Round trip time and Jitter information but Packet loss always show 0%.

Is it normal behavior? Is it possible to get packet loss value? Will it be in the UCS 5.5 certified for S4B?

 

Regards

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 5.5 QOEMetrics

Hello francois,

welcome back to the Polycom Community.

Please be aware of the following which is stated in the Release Notes and in the Skype for Business FAQ:

 

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.


The feature itself once supported:

 

  • Sends QoEreport at the end of each call and optional In-call QoE
  • Report on (Round trip delay, Jitter, Lost Packets, MOS score

 

QoEThreshold values used for in-call QoEevents:

 

voice.qoe.event.lossrate.threshold.poor="2"
voice.qoe.event.lossrate.threshold.bad="10"
voice.qoe.event.delay.threshold.bad="50"

 

Enable on Lync/Skype server:

 

  • Set-CsMediaConfiguration-Identity Global –EnableQoS$ TRUE -EnableInCallQoS:$TRUE -InCallQoSIntervalSeconds10


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
francois
Occasional Advisor

Re: UCS 5.5 QOEMetrics

Hello,

 

thank you for the answer. I was setting the parameters as you wrote but it seems that it does not help.

 

I can see in the phone web interface that QOE and incall QOE are enabled.

 

 

My phone is connecting to the edge server (externally). Also I was doing the test by calling a conference number.

- Does this feature needs to have phones connected directly to the FE?

- Is it supposed to work in all ways (polycom to polycom, polycom to conf; polycom to mediation)?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 5.5 QOEMetrics

Hello francois,

As this UC Software 5.5.0 is not officially supported for LYNC / S4B I can only ask you to work with your known Polycom SE's as this is still classed BETA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4