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Unable to access screen capture

SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to access screen capture

Hello @nharwood ,

 

Welcome back to the Poly Community.

The latest UC Software 7.0.3 should have addressed this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
nharwood
Advisor

Re: Unable to access screen capture

Hi Steffen,

 

I have managed to get it working with some help with the Poly team in Australia.

 

The reason it was working even with the uploaded config on 7.0.2 is that you have to use "Polycom" as the username and the phone's admin password to authenticate when prompted in version 7. If use the wrong credential is doesn't give you a password but instead gives you the 500 error that we were getting.

 

I haven't seen any documentation mentioning the username is Polycom. 

 

Nathan

Message 12 of 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to access screen capture

Hello @nharwood ,

 

That is strange:

 

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

EDIT: https://documents.polycom.com/bundle/ccx-opensip-ag-current/page/t-ucs-ag-capture-your-devices-curre...

 

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13