Plantronics + Polycom. Now together as Poly Logo

Unable to register CX5500 with SBS 2015

ahmedakber
Occasional Visitor

Unable to register CX5500 with SBS 2015

Hi,

We recently bought CX5500 to work with skype for business 2015. Its working fine with Skype for business client but when we are trying to register it directly with SBS, we are getting following error:

 

0922153209|sip  |4|00|Registration failed User: xxx, Error Code:480 Temporarily not available.

 

The unit is configured with Lync as its base profile. 

 

Will appreicate any expert advice.

 

Thanks

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to register CX5500 with SBS 2015

Hello ahmedakber,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition we would need to see a bit more of the log instead of the small one line that you posted.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
ahmedakber
Occasional Visitor

Re: Unable to register CX5500 with SBS 2015

Thanks for your response.

 

Software version: 

 

Phone Information

 

Phone Model CX5500

Part Number CX5500 Rev:20

MAC Address 00:E0:DB:45:C2:A6

IP Address x.x.x.x

UC Software Version 5.4.0.14087

Device Software Version 1.2.3.70255

Power Data Box Hardware Version 104.A

Tabletop Hardware Version 103.A

 

Log file is also attached for your review.

 

Thanks

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to register CX5500 with SBS 2015

Hello ahmedakber,

Looking at your log:

 

 

000116.296|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

The above already shows issues with your LYNC / Skype deployment as it seems you have not setup Option 43 and maybe Option 120 to a Microsoft recommended standard.

 

 

At least not for the DHCP scope this CX5500 is using.

 

Also are you using Extension and Pin or using the username?

 

The logs are not in Debug so you would need to set them as follows:

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > DNS > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > SIP > Set to DEBUG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience

 

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to register CX5500 with SBS 2015

Hello ahmedakber,

 

I have noticed that you already opened a support case in Australia with 1-3993654531 so please set the logs as suggested and once you repoduced the issue plug a USB stick into the CX5500.

 

Wait for about 10 seconds and then attach the uploaded files to the Web Ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5