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Unable to update the Poly CCX 400 via USB

SOLVED
Martin Gamper
Occasional Visitor

Unable to update the Poly CCX 400 via USB

The Pop-UP for upgrading the phone didn't appear. 

When I factory reset the phone it still does not appear when I plugin the USB Stick. 

I also tried different USB Sticks

 

The current firmware of the Phone is: 1.0.1.0054

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
mshu
Esteemed Contributor
6 REPLIES 6
Martin Gamper
Occasional Visitor

Re: Unable to update the Poly CCX 400 via USB

Also the update via Teams Admin center fails

Message 2 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to update the Poly CCX 400 via USB

Hello @Martin Gamper ,

 

Welcome to the Poly Community.


As for example explained >here< you need to do this the following way:

 

There is also a Video on the main page showing how to do this

 

Watch video on how to upgrade CCX 400 phones running software version 1.0.0.0200 or 1.0.1.0054 to version 6.2.22.0185 using USB.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 7
Martin Gamper
Occasional Visitor

Re: Unable to update the Poly CCX 400 via USB

Hi That worked, but now the phone has the skype for business software instead of the teams software. I will now try to further upgrade it to MS Teams

Message 4 of 7
Martin Gamper
Occasional Visitor

Re: Unable to update the Poly CCX 400 via USB

Now is there a way to upgrade it to the latest MS Teams version?

Message 5 of 7
mshu
Esteemed Contributor
Martin Gamper
Occasional Visitor

Re: Unable to update the Poly CCX 400 via USB

That worked. Thank you very much!

Message 7 of 7