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- Re: Unable to upgrade Polycom Trio 8800 to 5.7.1.4133
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09-19-2018 01:59 AM
Hello,
I'm trying to upgrade Polycom Trio 8800 to 5.7.1.4133 but it doesn't work.
Could you help me please ?
You can find the log in the atteched file.
Thanks.
Solved! Go to Solution.
Accepted Solutions
09-19-2018 03:22 AM
Hello @User2018,
welcome to the Polycom Community.
This is a known issue as our Partner Microsoft unfortunately hosts a very old build on their Office 365 Platform:
https://webpooldb41e04.infra.lync.com/RequestHandlerExt/Files/3PIP/POLYCOM/Trio8800/Rev-A/ENU/5.5.2.11217/CPE/CPE.nbt,
The Skype for Business FAQ contains therefore this:
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-19-2018 03:22 AM
Hello @User2018,
welcome to the Polycom Community.
This is a known issue as our Partner Microsoft unfortunately hosts a very old build on their Office 365 Platform:
https://webpooldb41e04.infra.lync.com/RequestHandlerExt/Files/3PIP/POLYCOM/Trio8800/Rev-A/ENU/5.5.2.11217/CPE/CPE.nbt,
The Skype for Business FAQ contains therefore this:
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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