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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is there a way to update the visual+ from the web interface?

 

Scenario:

I want to update a remote TRIO 8800 which I will do through the web interface.  (NO DHCP provisioning available)

 

If I update the TRIO 8800 will the Visual+ get automatically updated since its paired or is there a manual way to update the Visual+?

 

I dont want a mismatched FW system.

 

Thanks

Sean

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello @Sean_Stanley66,

welcome back to the Polycom Community.

 

As long as the Visual+ is paired to the Trio it will update essential settings via the Trio.

 

There is really never any need to make any changes on the Visual+ apart from 802.1x and a manual IP.


The community's VoIP FAQ contains this post here:

Dec 04, 2015 Question:How can I provision the Polycom Trio and/or Visual+?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, Steffen.

 

Quick question on upgrading the software, the TRIO never reboots to update the software from the Polycom repository.  The phone can connect and download the manifest to show the software available but does nothing after selecting the software and accepting the agreement.

 

For using a custom software server, the web ui says you need an .xml file that tells the phone where to get the software.  Is there a guide available for creating the .xml file or a sample file available?

 

Your help is greatly appreciated.

 

Thanks

Sean

HP Recommended

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, Steffen this helped resolve our software upgrade issue.

 

 

Sean

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.