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Upgrade Android OS on Trio


Upgrade Android OS on Trio

How do I upgrade the Andriod OS on our Trios to 5.x or newer so I can use Teams?  With the current version 4.x, we cannot enroll these within Intune because of security policys.  

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Polycom Employee & Community Manager

Re: Upgrade Android OS on Trio

Hello @SRANE ,


Welcome to the Poly Community.

You cannot change the version. This is how we qualified against Microsoft to have a Teams conference phone.


Simply exclude them as described in my colleague's Blog >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2