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Uploading Log Files to Filezilla FTP

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Dennis Ervin
Occasional Contributor

Uploading Log Files to Filezilla FTP

I am having trouble getting my Polycom VVX phones to upload log files and call logs to the directories I have specified in the master configuration file of my FTP server. I have the following settings in the file.

<APPLICATION APP_FILE_PATH="sip.ld" DECT_FILE_PATH="3111-17823-001.dect.ld" CONFIG_FILES="" SERVICE_FILES="" MISC_FILES="" LOG_FILE_DIRECTORY="/logs/" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY="/calls/" COREFILE_DIRECTORY="/logs/" CERTIFICATE_DIRECTORY="" FLK_DIRECTORY="">

I have corresponding folders created using those names under the root folder of the FTP server. Yet, the phones will only write their files to the root of the server and never write anything to the subfolders. I'm sure I'm doing something simple incorrectly, but I don't see what it is. A little assistance would be greatly appreciated.

 

Thanks

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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Uploading Log Files to Filezilla FTP

Hello @Dennis Ervin ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.

Your post falls somehow short of the requirement. We have not seen any FTP or Phone logs so we do not know if the phone is even reading the file you state above.

 

I suggest you change the logging on the phone as follows: 

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > CURL > Event 3
Settings > Logging > Module Log Level Limits > Copy Utilities > Event 3


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Uploading Log Files to Filezilla FTP

Hello @Dennis Ervin ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.

Your post falls somehow short of the requirement. We have not seen any FTP or Phone logs so we do not know if the phone is even reading the file you state above.

 

I suggest you change the logging on the phone as follows: 

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > CURL > Event 3
Settings > Logging > Module Log Level Limits > Copy Utilities > Event 3


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2