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- Re: VBSS causes audio shift
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11-07-2018 11:29 AM
Skype for Business Server 2015 (on-prem)
Skype for Business 2016
Lync 2013
UC Firmware 5.8.1.6389
On a Multi-party Skype conference call where VBSS is used / enabled, when a presenter on the call starts screen sharing with VBSS the audio is shifted from the VVX to the Skype Client.
Is this expected with VBSS sharing?
I also see this behaviour when someone in the call starts video, I expect this behaviour in this instance.
Solved! Go to Solution.
Accepted Solutions
11-08-2018 07:14 AM
Hello @JamesW7,
VBSS is Video Based Screen Sharing aka a Video Session unlike the "old" RDP which is a remote desktop protocol.
This is WAD and any change would require a feature request.
If you still believe this should be dealt with as a Bug please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-07-2018 05:41 PM
Hello @JamesW7,
welcome back to the Polycom Community.
I am scared to ask tonight as people seem sensitive but are you using BToE by any chance?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-08-2018 06:48 AM
Hello @JamesW7,
from the 5.8.1 release Notes:
- When BToE is enabled and the video-enabled phone is paired to the Skype for Business
client on your computer, the preference for transmitting and receiving video streams is
given to Skype for Business client. The preference is given to VVX phones only when the
phone unpairs with the Skype for Business client. You can place all Skype for Business
related calls from VVX phones as audio-only irrespective of the call mode selected on the
phone. However, users can choose to enable video from the paired Skype for Business
client.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-08-2018 06:56 AM
11-08-2018 07:14 AM
Hello @JamesW7,
VBSS is Video Based Screen Sharing aka a Video Session unlike the "old" RDP which is a remote desktop protocol.
This is WAD and any change would require a feature request.
If you still believe this should be dealt with as a Bug please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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