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VVX 300 Skype for Business Online firmware automatic downgrading

SOLVED
Oliver_1
Occasional Visitor

Re: VVX 300 Skype for Business Online firmware automatic downgrading

So to be clear here, it's an either/or thing?  You can set the O365 tenant via set-csipphonepolicy and disable device updates, and via inband provisioning that should in turn set the Polycom device settings as outline in Jeff's blog article?  What I'm seeing is that while we have made the changes in the O365 tenant, those parameters aren't set on the actual phone.  I'm wondering if that's an issue.

Message 11 of 22
BeKindPleaseRewind
Occasional Advisor

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Does this disable Skype/Lync entirely? 

Does this resolve the "Failed to discover Exchange Server" message? 

Message 12 of 22
Andreas Brunner
Visitor

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hi Steffen

 

i can't find lync.provisionDeviceParams.enabled in the Version 5.9.2.7553. My Cloud Admin will not disable the auto update on O365. So i have to do it on the Device. How can i do it?

Andreas Brunner
Message 13 of 22
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hello @Andreas Brunner ,

 

Welcome to the Poly Community.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Feb 02, 2016 Question: How can I prevent a Poly Phone to be downgraded/upgraded automatically via Skype for Business and/or Office365?

Resolution: For Skype for Busines please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 in addition please set the EnableDeviceUpdate to false as explained => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 22
IT Services
Occasional Visitor

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hi

We are still getting this issue even after applying these two settings. The devices will update then randomly downgrade with no warning. If you reboot the device it downgrades. We have confirmed the config is correct and our CSIPPhonepolicy is showing false for EnableDeviceUpdate.

 

What else can we try?

 

Message 15 of 22
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hello @IT Services ,

 

Welcome to the Poly Community. Usually, we ask for the below:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Posting, for example, a backup can enable us to verify that the settings you assume you applied are actually part of the running phone configuration.

 

The next step would be to open a support ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 22
IT Services
Occasional Visitor

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hi

 

The current software version we have that is the one the units downgrade to is 5.8.0.15024.

The model is Trio 8800

I assume Call Platform is Skype for Business thats what we have set as the base profile.

Unsure if the phone uses SIP. In o365 we have assgined a domestic calling plan and DDI to the user account we sign into on the Skype for business options.

I have attached a phone backup but removed some of our company addresses.

Message 17 of 22
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hello @IT Services 

 

you did not attach anything and neither did you provide a device serial so we can find who would be able to support you.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 18 of 22
IT Services
Occasional Visitor

Re: VVX 300 Skype for Business Online firmware automatic downgrading

sorry not sure why the file didn't attach, hopefully it has this time.

Also we have 4 devices with this issue but all provided by the same vendor.

Not sure which MAC address you'll need so I have listed them all below.

Part Number3111-65290-001 Rev:A
MAC Address00:04:F2:FF:A9:A9
Wi-Fi MAC Address00:04:F2:FF:A9:AA
Bluetooth MAC Address00:04:F2:FF:A9:AB
Message 19 of 22
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 300 Skype for Business Online firmware automatic downgrading

Hello @IT Services 

 

Nothing attached again so we cannot check anything. I outline the restrictions when uploading files and our community platform should be pretty clear on this as well.

 

GECDF-ScanSource UK Ltd / ScanSource UK Ltd sold this unit back in 28/02/2017 so it is out of warranty.

 

The linked article to prevent the unit from downgrading is pretty straight forward. 

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 20 of 22