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VVX 310 How to Disable Off Hours Mode

PE5284
Occasional Visitor

VVX 310 How to Disable Off Hours Mode

Phones display "Office Hours Mode" in the upper right of the display.  Power saving is disabled.  Microsoft says its not being caused by Skype for Business.  When a phone is called in this mode it wont ring then the message says the phone is busy.  I cant figure out how to disable it or which setting is causing it.  Firmware is 5.8.0.12848.  This is a new deployment.

Thanks

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 310 How to Disable Off Hours Mode

Hello @PE5284,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Our Partner Microsoft has the ability to provision certain settings via Inbound Provisioning during the registration process.

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

 

The above FAQ post explains which settings these are and what you can control via the Get-CsIPPhonePolicy.

 

The PowerSaveDuringOfficeHours is not one that we can at present disable

 

...
1019104432|sip  |0|00|    <property name="EnablePowerSaveMode" >true</property>
1019104432|sip  |0|00|    <property name="PowerSaveDuringOfficeHoursTimeoutMS" >900000</property>
1019104432|sip  |0|00|    <property name="PowerSavePostOfficeHoursTimeoutMS" >300000</property>
...
1019104433|cfg  |2|00|Prm|Parameter powerSaving.enable (1474) was changed
1019104433|cfg  |2|00|Prm|Parameter powerSaving.idleTimeout.offHours (1475) was changed
1019104433|cfg  |2|00|Prm|Parameter powerSaving.idleTimeout.officeHours (1476) was changed
...

You have two options:

 

  • Disable this on the Skype for Business End
  • Work with your Polycom reseller as we are creating a special firmware where a new parameter can disable these inbound settings. Please quote 1-10613110881 / EN-109616

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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