Phones display "Office Hours Mode" in the upper right of the display. Power saving is disabled. Microsoft says its not being caused by Skype for Business. When a phone is called in this mode it wont ring then the message says the phone is busy. I cant figure out how to disable it or which setting is causing it. Firmware is 22.214.171.12448. This is a new deployment.
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Our Partner Microsoft has the ability to provision certain settings via Inbound Provisioning during the registration process.
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
The above FAQ post explains which settings these are and what you can control via the Get-CsIPPhonePolicy.
The PowerSaveDuringOfficeHours is not one that we can at present disable
... 1019104432|sip |0|00| <property name="EnablePowerSaveMode" >true</property> 1019104432|sip |0|00| <property name="PowerSaveDuringOfficeHoursTimeoutMS" >900000</property> 1019104432|sip |0|00| <property name="PowerSavePostOfficeHoursTimeoutMS" >300000</property> ... 1019104433|cfg |2|00|Prm|Parameter powerSaving.enable (1474) was changed 1019104433|cfg |2|00|Prm|Parameter powerSaving.idleTimeout.offHours (1475) was changed 1019104433|cfg |2|00|Prm|Parameter powerSaving.idleTimeout.officeHours (1476) was changed ...
You have two options:
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
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