Plantronics + Polycom. Now together as Poly Logo

VVX 310 Skype for Business call to mobile app fails

Highlighted
Visitor

VVX 310 Skype for Business call to mobile app fails

THe current issue i am facing is when I search for contact in AD and make a skype for business call to the user who is signed into the mobile app using either a iPhone or Andriod or any other mobile device the clal immediately disconnects.

 

However the mobile app can call the handsets and the call is working.

 

i have ugrade the firmare to 5.4.5.6770. Have also tried the 5.5.1.X and still no luck.

 

Anyone come across the same issue?

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: VVX 310 Skype for Business call to mobile app fails

Hello Mahendran,

welcome to the Polycom Community.

We would need to look at this from a support perspective. 


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Visitor

Re: VVX 310 Skype for Business call to mobile app fails

Apologies for the delay the MAC address is 

64-16-7f-a6-89-4d

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 310 Skype for Business call to mobile app fails

Hello Mahendran,

The Unit was sold via Westcon Group Pty Ltd and I can see that one of your colleagues already tried to open ticket 1-5192761961 for another issue.

 

I am quite sure you will be referred back to your reseller so please contact the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4