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VVX 310 and Failed Blind Transfers

cmical
Occasional Visitor

VVX 310 and Failed Blind Transfers

I'm wasting a great deal of time on this one.  Inbound call, user transfers call, and call disconnects.

 

Calls processed from the SfB client transfer fine.

 

Review of the VVX logs show me this:

 

Failed to Convert MicroSoft Dial plan: ^1?([2-9]\d\d[2-9]\d{6})(\D+\d+)?$@+1$1@0
Failed to Convert MicroSoft Dial plan: ^(011)?([2-9]\d{6,14})(\D+\d+)?$@+$2@0
Failed to Convert all the MicroSoft(Lync) Dial plans

 

Running latest UC firmware (5.5.0.20556).  

 

What, if anything, is wrong with my dial plan?  Older SNOM devices that I'm gradually phasing out with the VVX phones do not have a problem with the above dial plan.  

 

Thanks.

 

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 310 and Failed Blind Transfers

Hello cmical,

welcome to the Polycom Community.

The community's Skype for Business and the Release notes state:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

The next step would be to downgrade to a supported software like UC Software 5.4.4 and test again.

 

If this still fails please work with your Polycom reseller on troubleshooting this using the phone logs in Debug and SIP in debug.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
cmical
Occasional Visitor

Re: VVX 310 and Failed Blind Transfers

Same behavior with 5.4.x firmware.

 

Purchased from internet reseller, MAC address as follows:

 

00:04:F2:76:54:DE

 

-Chris

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 310 and Failed Blind Transfers

Hello cmical,

This VVX310 was sold by WESTCON CANADA SYSTEMS INC back in 21/03/2016.

 

Please contact them if the following does not help you to troubleshoot the issue:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please also be aware that this VVX is not a LYNC / Skype for Business SKU so you will need to order a Polycom per device LYNC license after your 30 day testing period is over.

 

This is explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4