• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I have a VVX 311 phone setup to ring headset this is using an Algo 2506 ring detector to ring an external Algo 8180g2 speaker.

 

When a direct call is placed to this phone the ringer works.

 

When a call comes in as a team call the phone shows the call coming in visually on the display but is not ringing on headset.

 

The firmware is 5.9.2.3446 environment is Skype for Business online

2 REPLIES 2
HP Recommended

Hello @CaptCrunch ,

welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For at least one of your older posts, the advice was to open a ticket via your reseller. What was the outcome of this and would you like to share your solution?

 

For your new issue did this ever work?

Does it ring audibly on the phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

We did open a call with them but did not get anything back after they opened a call with Polycom on that issue. We removed all the phones and used softclients as the VVX 411 and BTOE was the cause of the problem.

 

For this issue yes the phone does ringer on the headset port when a direct call is placed to it or it is sent a call via a transfer or via a queue.

 

No it does not ring on the phone as the phone is set to send ring to to headset but it does show on the display that a call is incoming.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.