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VVX 311 Not ringing headset on Team call

Occasional Contributor

VVX 311 Not ringing headset on Team call



I have a VVX 311 phone setup to ring headset this is using an Algo 2506 ring detector to ring an external Algo 8180g2 speaker.


When a direct call is placed to this phone the ringer works.


When a call comes in as a team call the phone shows the call coming in visually on the display but is not ringing on headset.


The firmware is environment is Skype for Business online

Message 1 of 3
Polycom Employee & Community Manager

Re: VVX 311 Not ringing headset on Team call

Hello @CaptCrunch ,

welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


For at least one of your older posts, the advice was to open a ticket via your reseller. What was the outcome of this and would you like to share your solution?


For your new issue did this ever work?

Does it ring audibly on the phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: VVX 311 Not ringing headset on Team call



We did open a call with them but did not get anything back after they opened a call with Polycom on that issue. We removed all the phones and used softclients as the VVX 411 and BTOE was the cause of the problem.


For this issue yes the phone does ringer on the headset port when a direct call is placed to it or it is sent a call via a transfer or via a queue.


No it does not ring on the phone as the phone is set to send ring to to headset but it does show on the display that a call is incoming.

Message 3 of 3