Hello everyone,
I hope you have an idea for my problem.
We have a very strange problem with our Polycom VVX 400. and Lync2013
If I get a call from outside the functions Hold and Transfer are not always available.(see picture 01)
If i make a call the functions Hold and Transfer are available.(see picture 02)
About an idea I would be happy.
Regards
webkuenstler
Hello webkuenstler,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
This is most likely caused by the phone not receiving a 200OK from the LYNC server so we do not display all softkeys.
The VoIP FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
The above explains how to look at logs in Debug setting.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi thanks for your reply,
I have the following UC and and Updater installed:
UC-Softwareversion 5.4.0.10182
Updater-Version 5.6.0.14237
It ist very strange.....on both Phones are the same Versions and one one Phone it is working and on the other not.
And sometimes it does not work on the phone where it already works.
I made Down and Upgrades of the UC and Updater Version, but without any Solution.
Reagards
webkuenstler
Hello webkuenstler,
The next step is to open a support ticket with Polycom.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi,
thanks for your reply.
Ist the support ticket for free ?
Here are the Phones
Phone One:
Telefoninformationen
Telefonmodell VVX 400
Teilenummer 3111-46157-002 Rev:A
MAC-Adresse 00:04:F2:D5:05:67
IP-Adresse xxx.xx.xx.xx
UC-Softwareversion 5.4.0.10182
Updater-Version 5.6.0.14237
Phone Two
Telefoninformationen
Telefonmodell VVX 400
Teilenummer 3111-46157-002 Rev:A
MAC-Adresse 00:04:F2:D5:02:FF
IP-Adresse xxx.xx.xx.xx
UC-Softwareversion 5.4.0.10182
Updater-Version 5.6.0.14237
Hello webkuenstler,
Both phones where sold via Unify Deutschland GmbH & Co. KG back in September 2015. They are your Tier 1 support contact and during the warranty time support is free.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi, Did you ever get a resolution to your problem with no transfer or hold buttons for incoming calls ?
I have the same problem and I am wasting hours/days trying to resolve
Regards
Ian