Plantronics + Polycom. Now together as Poly Logo

VVX 410 SFB password limitations

Highlighted
Advisor

VVX 410 SFB password limitations

Hi, 

We have a VVX410.  
What are the parameters for a user password in the User Credentials area for Skype for Business? 

The user can login to the PC and into the SfB application...but the phone will not connect as it has done in the past.

Windows 8.1 OS
Polycom-5.4.6.4588


This was all working prior to the user changing their password.

Thanks

Message 1 of 6
5 REPLIES 5
Highlighted
Advisor

Re: VVX 410 SFB password limitations

Hi - I don't think this is a SfB issue - it's an issue with the character set in the User Credential field of the VVX410. 

SfB works just fine with the user password.
The polycom app fails to login the user to the phone.

The password has ) and ( characters. I don't think those are translated thru the interface.

I'm looking for an admin guide that will tell me what limits there are in that field.

Message 2 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX 410 SFB password limitations

Hello @Mastercam ,

 

welcome back to the Poly Community.

 

Using a currently supported Version like UC Software 5.9.3 should not have any issues. Usually, if there are any character limitations we display this on the right-hand side using the Web UI.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
Highlighted
Advisor

Re: VVX 410 SFB password limitations

Hi - We didn't want to go to the latest due to this being a stable platform for the user.
Until the password change.
I did check the verison we have to see about the WebUI info - and there was none specific to this question.
I will verify that BTOE version that runs best with 5.9.3 and with WIndows 8.1.


Message 4 of 6
Highlighted
Advisor

Re: VVX 410 SFB password limitations

I tried to update my own phone from 5.7 to 5.9.3....and now I'm in the 'Starting Application' Loop - oy. 
 

So, do we know the parameters for passing of the password in the User Credenitals area of the UC Web UI? :D 

Message 5 of 6
Highlighted
Advisor

Re: VVX 410 SFB password limitations

The new UI showed that the field is limited to 32 characters.

The user had 37 - and the final 5 of the password were rolling UP into the domain field.

Thanks for the assist. 

Message 6 of 6