VVX 411 on 188.8.131.5229 and Teams client on laptop. 411 is paired to laptop via BToE v4.3.
User complains that there are no voicemails but the light flashes and the voicemail icon on the screen displays. Also, the phone beeps whenever the VM light returns and this is what's driving the user nuts.
As a test, I signed into a 411 at my desk with the user credentials. Also, the tier 2 tech did the same. Neither of us had the problem on our test phones (same model & firmware). We only saw the VM light and heard the tone when there really was a VM.
The tier 2 tech took his test 411 to the user location and connected, signed in as the user via web sign-in and it paired. No VMs and light is off. No VM icon. 3-4 minutes, VM light & icon appear phone does a quick double beep.
Any ideas? Thanks in advance.
I wouldn't count on BToE if I was you. From what I can find it was meant for Skype for Business. I'm not sure how much "officially" works, but here is what I could find.
Here Jeff Schertz suggests that if someone want's BToE with Teams, they should rather focus on CCX series:
Also another post from July 2020, where you can find Jeff writing that there is Lock/Unlock feature supported now:
Also some info dated back to February from some user that seems to have some experience:
Sooo, all in all it seems that if something works then lucky you, other then that - you can hope that it maybe will get better some day.
Thanks for the info. BToE v4.3 came out after these articles and allows Teams to specifically recognize the Poly as an audio device. That's worked well for our users who wish to use a phone instead of a headset only setup.
That said, this VM issue only happens when the 411 is paired to the laptop for this user. It did not happen when the phone was only signed in as the user but not paired.
Hello @PASSR ,
Welcome back to the Poly Community.
Our FAQ contains this:
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
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this may be a known issue of accessing Voicemail from a Teams client if Exchange is on prem:
I agree with LKVer: you are in unsupported territory here. Get rid of the VVX and get this user a Poly CCX.