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VVX 411: Outlook Contacts Synchronisation

SOLVED
mlh
Occasional Advisor

Re: VVX 411: Outlook Contacts Synchronisation

Hi Steffen,

so is it an MS or a Polycom issue after all ? Will it be in a 5.5.1X release or in 5.5.2+ ?

 

thanks.

Message 11 of 15
piers@ets.biz
Visitor

Re: VVX 411: Outlook Contacts Synchronisation

Hi Steffen,

 

Yes I did mean RNL, you replied Full Supported just after a post that meantion RNL I thought that applied to both Sync and RNL.

 

Not to worry I shall hang on for that feature.

 

Regards

 

Piers

Message 12 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411: Outlook Contacts Synchronisation

Hello all,

The "Contact Synchronizing" should be fixed via Polycom on the next UC software 5.5.2 Releas via:

 

  • VOIP-125154 Phone displays "Contact Synchronizing” continuously after registration with the microsoft.com tenant.

This release is due shortly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 15
Lighthammer34
Occasional Visitor

VVX 411: Outlook Contacts Missing for a User

Phone Information
Phone ModelVVX 411
Part Number3111-48450-001 Rev:A
MAC Address64:16:7F:4A:AF:B2
IP ModeIPv4
IP Address10.2.138.140
UC Software Version6.3.0.14929
Updater Version6.3.0.6751

 

We have one user that can add Skype fav's in the Skype client on her desktop, but they don't appear on the Skype phone VVX411 on her desk, I have set-up a test device, logged in as her and she only see her name at the top and when you add the fav into the Skype client on her PC it doesn't appear on the desk phone, however when I sign in and do the same every works for me, the contact adds and removed within a couple of seconds, I am sure its a MS issue but just want a bit of advice before I log a call with them, Best Regards Lighthammer34

Message 14 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411: Outlook Contacts Missing for a User

Hello @Lighthammer34 ,

 

Welcome to the Poly Community.

A community search finds these posts >here< and >here< and our own internal Knova database finds >this<

 

To my own personal knowledge, this is an issue on the unified contact store on the Microsoft end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 15