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VVX 411 PIN Auth & Outlook Contacts

Occasional Visitor

VVX 411 PIN Auth & Outlook Contacts



We are using VVX 411 with SFB 2105.


PIN authentication works well however, when a user tries to search a contact he cannot see his personal contacts from Outlook.


Is it a normal  ?  Must we use the sign in credentials instead of PIN auth in order to access Outlook contacts ?


Thanks in advance,


Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 411 PIN Auth & Outlook Contacts


PIN and Extension does not support exchange connectivity

Replied via a mobile device

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2