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VVX 411 PIN Auth & Outlook Contacts

NSIT
Occasional Visitor

VVX 411 PIN Auth & Outlook Contacts

Hello,

 

We are using VVX 411 with SFB 2105.

 

PIN authentication works well however, when a user tries to search a contact he cannot see his personal contacts from Outlook.

 

Is it a normal  ?  Must we use the sign in credentials instead of PIN auth in order to access Outlook contacts ?

 

Thanks in advance,

Raphael

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 PIN Auth & Outlook Contacts

Hello

PIN and Extension does not support exchange connectivity

Replied via a mobile device

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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