Plantronics + Polycom. Now together as Poly Logo

VVX 411 Teams Firmware Upgrade?

SOLVED
EBDG_Jake
Occasional Visitor

VVX 411 Teams Firmware Upgrade?

Good Morning,

My company is looking into moving to Teams based calling. Before my arrival, the company purchased VVX 411 devices, which as I've read, are Skype for Business compliant, but not yet Teams compliant.

During discussions with our VOIP provider, they mentioned hearing rumors of the VVX 411s getting a firmware upgrade in the near future to bring them into Teams compliance. Does anyone know what that timeline looks like? I'd rather not outlay a good chunk of the budget for new devices if this firmware upgrade is on the near horizon.

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Teams Firmware Upgrade?

Hello @EBDG_Jake ,

 

Welcome to the Poly Community.

The VVX phones will never get an update to run Teams. The VVX phones already have compatible software to register to Microsoft's 3PIP service with most features working towards Teams.

 

Microsoft recently announced a SIP gateway that will enable even older SIP phones to register to Teams but with limited functionality.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Teams Firmware Upgrade?

Hello @EBDG_Jake ,

 

Welcome to the Poly Community.

The VVX phones will never get an update to run Teams. The VVX phones already have compatible software to register to Microsoft's 3PIP service with most features working towards Teams.

 

Microsoft recently announced a SIP gateway that will enable even older SIP phones to register to Teams but with limited functionality.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
EBDG_Jake
Occasional Visitor

Re: VVX 411 Teams Firmware Upgrade?

Thank you Steffen for the clarification!

Message 3 of 3