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VVX 411 Teams profile?

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Occasional Contributor

VVX 411 Teams profile?

Hi! Is there a way to have the Poly VVX 411 models work with Teams? We're currently using Skype for Business, but will be switching to Teams within the next couple months. We're unsure if we need to purchase new Poly phones or if the VVX 411s will work, even if not natively.

 

Thank you for helping!

Darrin Johnson, Jr.

Message 1 of 6
1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: VVX 411 Teams profile?

Hello @darrinj95 ,

 

Welcome to the Poly Community.

From our Skype for Business FAQ:

 

Dec 6, 2011 Question: What Phone Models support the LYNC 2010, LYNC 2013, Microsoft Office365, Skype for Business Online or Teams?

Resolution: Please check => here <=

 

and

 

April 16. 2019 Question: What Poly Phones support Microsoft Teams?

Resolution: Please check => here <=

 

You will need to exchange your phones if you want to use them with Teams natively.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: VVX 411 Teams profile?

Hello @darrinj95 ,

 

Welcome to the Poly Community.

From our Skype for Business FAQ:

 

Dec 6, 2011 Question: What Phone Models support the LYNC 2010, LYNC 2013, Microsoft Office365, Skype for Business Online or Teams?

Resolution: Please check => here <=

 

and

 

April 16. 2019 Question: What Poly Phones support Microsoft Teams?

Resolution: Please check => here <=

 

You will need to exchange your phones if you want to use them with Teams natively.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
Highlighted
Occasional Contributor

Re: VVX 411 Teams profile?

Thanks for the reply! I just want to make sure though. I read this FAQ about Polycom Phones and Microsoft Teams stating the VVX 401/411 models, certified for Skype for Business Online are supported by Teams. (https://www.polycom.com/content/dam/polycom/common/documents/faqs/polycom-phones-and-microsoft-teams...) Based on your answer, that doesn't appear to hold true anymore, correct?

Message 3 of 6
Polycom Employee & Community Manager

Re: VVX 411 Teams profile?

Hello @darrinj95 ,

 

You can use the sign-in credentials for Skype for Business until Microsoft disables this. This is a Microsoft restriction and has nothing to do with the Phone itself.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Frequent Advisor

Re: VVX 411 Teams profile?

So slightly on/off topic, is there some guide on how to get a VVX 601 for example to work with with Teams with O365, firmware/howto??

 

Thx

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX 411 Teams profile?

Hello @techlogik ,

 

Welcome back to the Poly Community.

Both UC Software 5.9.2 and UC Software 6.2.0 are Skype for Business certified and will work with Skype for Business Online.

 

Simply factory reset the phone, ensure it is in Skype for Business base profile and sign in using your credentials.

 

There is no other information required from our end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6