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VVX 411 Unable to sign into Teams

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VVX 411 Unable to sign into Teams

Hi all,

 

Has anyone had success with signing in a VVX 411 to Teams. I believe its possible according to:

https://www.polycom.com/content/dam/polycom/common/documents/faqs/polycom-phones-and-microsoft-teams...

I've not had success with either option1 User Credentials method nor 3 Web Sign-in method.

I believe the Web Sign-in method produces some clues as to what's going on but given there aren't any documents to refer to I am left guessing what to do next.

When signing in with Web Sign-in method i am provided with a code on the phone screen and then enter this on the site http://aka.ms/sphone. This works well and I'm prompted for credentials as expected but am then stopped in my tracks with what looks like a O365 company portal policy but I think its more related to Azure Active Directory admin centre Enterprise Applications. I think i need to enter a Application in here and grant access to it. Has anyone come across this before. Picture attached.

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Re: VVX 411 Unable to sign into Teams

OK got to the bottom of this one. The following link on 3PIP phones in general signing into Teams can be found here: https://dmunified.com/2019/11/28/using-3pip-phones-with-skype-for-business-online-or-microsoft-teams...

The missing item which now seems obvious is that a Tenant Global Admin needs to click on the following Poly approval link. https://login.microsoftonline.com/common/adminconsent?client_id=a850aaae-d5a5-4e82-877c-ce54ff916282...

A Global Admin will then be prompted to accept a bundle of permissions to be granted. This then enable users to sign in on the VVX411 or other 3PIP phones.

Hope this helps someone else.

 

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Occasional Visitor

Re: VVX 411 Unable to sign into Teams

OK got to the bottom of this one. The following link on 3PIP phones in general signing into Teams can be found here: https://dmunified.com/2019/11/28/using-3pip-phones-with-skype-for-business-online-or-microsoft-teams...

The missing item which now seems obvious is that a Tenant Global Admin needs to click on the following Poly approval link. https://login.microsoftonline.com/common/adminconsent?client_id=a850aaae-d5a5-4e82-877c-ce54ff916282...

A Global Admin will then be prompted to accept a bundle of permissions to be granted. This then enable users to sign in on the VVX411 or other 3PIP phones.

Hope this helps someone else.

 

View solution in original post

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