Solved: Re: VVX 411 change line display top-left

giacomod · ‎03-10-2020

Dear all,

I have upgraded my Polycom UC test server from 5.4.5 to 6.2.0 (yes that was a long stretch!). In production I still have 5.4.5 working well for my VVX 201 and 411 park.

One thing I noticed is that the date/time now moved to the top-right all together, and in the top-left I have the full phone plus the short phone number, which is confusing for my users.

Do you know how to change this and display something more compact, eg the user' full name or just the short number?

Thanks!

Giacomo Tenaglia

CERN SfB service

SteffenBaierUK · ‎03-10-2020

Hello @giacomod ,

Welcome back to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Mar 30, 2018 Question:How can I customize the way my DDI/Direct Inward Dialing is being displayed on the phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎03-10-2020

Hello @giacomod ,

Welcome back to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Mar 30, 2018 Question:How can I customize the way my DDI/Direct Inward Dialing is being displayed on the phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

giacomod · ‎03-10-2020

Thank you Steffen - years go by and you are still top-notch-super-fast!

I had searched a bit the forums but I was missing the Direct Inward Dialing keywords.

I will play with that tomorrow and let you know.

Best,

Giacomo

SteffenBaierUK · ‎03-10-2020

Hi @giacomod

I just added the word Number to the FAQ so it makes it hopefully easier to find.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

rgsteele · ‎03-11-2020

Am I right that "DDI/Direct Inward Dialing" is a typo and it should say "DID/Direct Inward Dialing"?

SteffenBaierUK · ‎03-11-2020

corrected

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's