Solved: Re: VVX 450 USB Headset

Oliver.R · ‎11-07-2018

Hi,
in the VVX 450 Data Sheet, i can't read that the phone can use USB Headset.
Is that right?

Is it planed, that the Phone can also use USB Headsets?

regards,

Oliver

SteffenBaierUK · ‎11-09-2018

Hello @Oliver.R,

welcome back to the Polycom Community.

Our official document is a bit outdated and does not cater for the latest VVX models.

The original statement was that a USB enabled Handset can utilize a USB Adapter for a USB Headset.

I am trying to follow this up with Product management.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-09-2018

Hello @Oliver.R,

welcome back to the Polycom Community.

Our official document is a bit outdated and does not cater for the latest VVX models.

The original statement was that a USB enabled Handset can utilize a USB Adapter for a USB Headset.

I am trying to follow this up with Product management.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Oliver.R · ‎11-09-2018

Hello, Steffen,
but I'm a little astonished, because I would have thought that the data sheets for new models would at least give current and correct data, where USB headset use is also included.
Just because you want to sell the new model, you should change or adapt the corresponding information and documentation very quickly.

And just to make sure that we can continue to use our USB headsets on the VVX450 phones, it would be good to know that the VVX450 phones support USB headsets as well as the VVX 500.

Many Thanks,

Oliver