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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi everyone,

 

   This problem can be replicated, and I have not been able to find a solution to it so far:

 

  1. User calls UM voicemail from the VVX phone and is prompted to enter PIN.
  2. User presses "*" to access another user's voicemail
  3. User Dials the new extension of the user and presses "#"
  4. Call drops

   When using a Skype for Business client, the process between 3 and 4 looks like a REFER is happening from the UM server back to itself with the new user's extension and the address to connect to. This works on the SfB Client; and the call is sucessful.

 

    I have already run some traces and can not see any errors on the VVX side; while on the SfB side, the error is very misleading, as this is what I get:

 

ms-diagnostics: 1019;reason="Referred-By header parameters are not valid";ErrorType="The Referred-By user does not match the From user";Referrer="sy3pr01mb0057.ausprd01.prod.outlook.com";HRESULT="0xC3E93C81(SIPPROXY_E_REFERRER_DOMAIN_TYPE_INCOMPATIBLE)";domain="sy3pr01mb0057.ausprd01.prod.outlook.com";referrer-type="domain-type-none";source-type="domain-type-local";source="sip.contoso.com"
ms-split-domain-info: ms-traffic-type=SplitIntra

 

Does anyone have any ideas, or has had this issue before ?

1 REPLY 1
HP Recommended

Hello Hany,

welcome to the Polycom Community.

This does not sound like anything I heard before but in order to analyze this we would need you to open a case via your Polycom reseller with Polycom support.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The above explains this.

 

If you are using some kind of discounter not being able to provide support please provide me with your MAC address so I can look up the reseller for you to work with.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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