VVX 500 - 5.5.1.11526 - Delegates

[BenDobson]

Hi all

Anyone had issues with this firmware and delegates from a end client perspective?

Forwarding works (from s4b client) when team call and normal forwarding is set but if I add this firmware as a delegate member for someone I get no popups or notification when adding, and no ringing when a call comes through, roll back and all seems ok...

A bug perhaps? Even rolled back to 5.5.0.20556 and the aame, wondering if I am missing something or a config section is needed etc

Cheers

Ben

[BenDobson]

Infact I have just tested any firmware after 5.4.0.10182 and it doesnt work... 

[SteffenBaierUK]

Hello Ben,

welcome to the Polycom Community.

Please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[GNer]

I report the same problem with 5.5.1.11526 on vx411.

[SteffenBaierUK]

Hello GNer,

welcome to the Polycom Community.

Please post your Polycom service ticket reference starting with 1-

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello all,

I had a brief look at this running 5.5.1.11526 and I do get the pop up when adding a delegate and the phone rings as a delegate.

Unless one or both of you bring this to the attention of Polycom support we are unable to verify and if needed fix this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services