Plantronics + Polycom. Now together as Poly Logo

VVX 500 Call History

Highlighted
Advisor

VVX 500 Call History

We are noticing a significant delay in call history with the vvx 500 phones, version 5.4.2.2834. Call history shows up in the Skype client immediately but on the phone it takes 2 hours ++. 

 

Any suggestions on fix or is this a known issue with this release?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: VVX 500 Call History

Hello kdsych,

welcome to the Polycom Community.

  • Is this LYNC 2010, 2013 or Skype for Business or even Office 365?
  • Pin & Extension or User Credentials ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Advisor

Re: VVX 500 Call History

Hi there, this is Skype for Business. Logging in to the phone using user credentials over BToE.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Call History

Hello kdsych,

The next step would be to contact your Polycom reseller so they can open a support case on your behalf.

 

If you struggle to identify this reseller please post a MAC address of one of the phones in use so I can check this for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4