WIth the Firmware 5.7.0.11768 we experience that the parameters
dialplan.userDial.timeOut="0"
dialplan.1.lyncdigitmap.timeout=”0”
do not work anymore. After few seconds auto dial starts.
Is this a known bug in 5.7.0 ?
Some months ago the settings were working and no auto dial occured (should have been version 5.5.2 or 5.6.0 I think).
Regards,
Tobias
Hello Tobias,
welcome back to the Polycom Community.
I have moved this whole post to the Skype for Business section as this is not openSIP.
5.7.0 changed a few things as we now fully support the Skype for Business dialplan so these depend if you apply these but the Dialplan is actioned from the Skype for Business server.
Can you post a backup of your configuration?
Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello Steffen,
here ist the backup from my own phone. I substitued some settings with "XXXXX", shouldn't be a problem for this specific case.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <!-- Application SIP Fraser 5.7.0.11768 07-Dec-17 14:56 --> <!-- Created 01-02-2018 16:02 --> <PHONE_BACKUP> <DEVICE_SETTINGS device.set="1" device.auth.localUserPassword.set="0" device.tr069.cpe.password.set="0" device.tr069.acs.password.set="0" device.pacfile.password.set="0" device.net.dot1x.password.set="0" device.prov.lyncDeviceUpdatePassword.set="0" device.auth.localAdminPassword.set="0" device.logincred.pin.set="0" device.logincred.pin="" device.logincred.password.set="0" device.prov.password.set="0" device.baseProfile.set="1" device.baseProfile="Lync" device.prov.serverType.set="1" device.prov.serverType="FTP" device.dhcp.enabled.set="1" device.dhcp.enabled="1" device.net.enabled.set="1" device.net.enabled="1" device.net.ipAddress.set="1" device.net.ipAddress="0.0.0.0" device.net.subnetMask.set="1" device.net.subnetMask="255.0.0.0" device.net.IPgateway.set="1" device.net.IPgateway="0.0.0.0" device.net.ipStack.set="1" device.net.ipStack="V4Only" device.net.preferredNetwork.set="1" device.net.preferredNetwork="V6" device.net.ipv6AddrDisc.set="1" device.net.ipv6AddrDisc="DHCP" device.net.ipv6PrivacyExtension.set="1" device.net.ipv6PrivacyExtension="EUI64" device.net.ipv6Address.set="1" device.net.ipv6Address="::" device.net.ipv6ULAAddress.set="1" device.net.ipv6ULAAddress="::" device.net.ipv6LinkAddress.set="1" device.net.ipv6LinkAddress="::" device.net.ipv6Gateway.set="1" device.net.ipv6Gateway="::" device.net.vlanId.set="1" device.net.vlanId="" device.net.cdpEnabled.set="1" device.net.cdpEnabled="1" device.net.lldpEnabled.set="1" device.net.lldpEnabled="1" device.net.lldpCapabilitiesRequired.set="1" device.net.lldpCapabilitiesRequired="1" device.net.lldpFastStartCount.set="1" device.net.lldpFastStartCount="5" device.net.etherVlanFilter.set="1" device.net.etherVlanFilter="1" device.net.etherStormFilter.set="1" device.net.etherStormFilter="1" device.net.etherStormFilterPpsValue.set="1" device.net.etherStormFilterPpsValue="38" device.net.icmp.echoRepliesMask.set="1" device.net.icmp.echoRepliesMask="1" device.net.etherModeLAN.set="1" device.net.etherModeLAN="Auto" device.net.etherModePC.set="1" device.net.etherModePC="Auto" device.dhcp.dhcpVlanDiscUseOpt.set="1" device.dhcp.dhcpVlanDiscUseOpt="Fixed" device.dhcp.dhcpVlanDiscOpt.set="1" device.dhcp.dhcpVlanDiscOpt="129" device.dhcp.dhcpv6VlanDiscOpt.set="1" device.dhcp.dhcpv6VlanDiscOpt="1" device.dhcp.bootSrvUseOpt.set="1" device.dhcp.bootSrvUseOpt="CustomAndDefault" device.dhcp.bootSrvOpt.set="1" device.dhcp.bootSrvOpt="161" device.dhcp.bootSrvOptType.set="1" device.dhcp.bootSrvOptType="String" device.dhcp.option60Type.set="1" device.dhcp.option60Type="ASCII" device.prov.upgradeServer.set="1" device.prov.upgradeServer="" device.prov.serverName.set="1" device.prov.serverName="" device.prov.user.set="1" device.prov.user="PlcmSpIp" device.prov.redunAttemptLimit.set="1" device.prov.redunAttemptLimit="3" device.prov.redunInterAttemptDelay.set="1" device.prov.redunInterAttemptDelay="1" device.prov.maxRedunServers.set="1" device.prov.maxRedunServers="8" device.prov.AutoProvEnabled.set="1" device.prov.AutoProvEnabled="0" device.prov.networkEnvironment.set="1" device.prov.networkEnvironment="1" device.prov.tagSerialNo.set="1" device.prov.tagSerialNo="0" device.cma.mode.set="1" device.cma.mode="Disabled" device.cma.serverName.set="1" device.cma.serverName="" device.cma.disableTlsForDebug.set="1" device.cma.disableTlsForDebug="0" device.ntlm.versionMode.set="1" device.ntlm.versionMode="v2" device.logincred.user.set="1" device.logincred.user="" device.logincred.domain.set="1" device.logincred.domain="" device.logincred.extension.set="1" device.logincred.extension="415" device.sec.TLS.OCSP.enabled.set="1" device.sec.TLS.OCSP.enabled="0" device.sec.TLS.FIPS.enabled.set="1" device.sec.TLS.FIPS.enabled="0" device.sec.TLS.protocol.dot1x.set="1" device.sec.TLS.protocol.dot1x="TLSv1_0" device.sec.TLS.protocol.syslog.set="1" device.sec.TLS.protocol.syslog="TLSv1_0" device.sec.TLS.protocol.prov.set="1" device.sec.TLS.protocol.prov="TLSv1_0" device.sec.TLS.profile.cipherSuiteDefault1.set="1" device.sec.TLS.profile.cipherSuiteDefault1="1" device.sec.TLS.profile.cipherSuite1.set="1" device.sec.TLS.profile.cipherSuite1="" device.sec.TLS.profile.caCertList1.set="1" device.sec.TLS.profile.caCertList1="All" device.sec.TLS.profile.deviceCert1.set="1" device.sec.TLS.profile.deviceCert1="Builtin" device.sec.TLS.profile.cipherSuiteDefault2.set="1" device.sec.TLS.profile.cipherSuiteDefault2="1" device.sec.TLS.profile.cipherSuite2.set="1" device.sec.TLS.profile.cipherSuite2="" device.sec.TLS.profile.caCertList2.set="1" device.sec.TLS.profile.caCertList2="All" device.sec.TLS.profile.deviceCert2.set="1" device.sec.TLS.profile.deviceCert2="Builtin" device.sec.TLS.syslog.strictCertCommonNameValidation.set="1" device.sec.TLS.syslog.strictCertCommonNameValidation="1" device.sec.TLS.profileSelection.syslog.set="1" device.sec.TLS.profileSelection.syslog="PlatformProfile1" device.sec.TLS.prov.strictCertCommonNameValidation.set="1" device.sec.TLS.prov.strictCertCommonNameValidation="1" device.sec.TLS.profileSelection.provisioning.set="1" device.sec.TLS.profileSelection.provisioning="PlatformProfile1" device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1" device.sec.TLS.dot1x.strictCertCommonNameValidation="1" device.sec.TLS.profileSelection.dot1x.set="1" device.sec.TLS.profileSelection.dot1x="PlatformProfile1" device.sec.coreDumpEncryption.enabled.set="1" device.sec.coreDumpEncryption.enabled="1" device.syslog.serverName.set="1" device.syslog.serverName="" device.syslog.transport.set="1" device.syslog.transport="UDP" device.syslog.facility.set="1" device.syslog.facility="16" device.syslog.renderLevel.set="1" device.syslog.renderLevel="4" device.syslog.prependMac.set="1" device.syslog.prependMac="0" device.sntp.serverName.set="1" device.sntp.serverName="time.windows.com" device.sntp.gmtOffset.set="1" device.sntp.gmtOffset="3600" device.sntp.gmtOffsetcityID.set="1" device.sntp.gmtOffsetcityID="54" device.dns.serverAddress.set="1" device.dns.serverAddress="0.0.0.0" device.dns.altSrvAddress.set="1" device.dns.altSrvAddress="0.0.0.0" device.dns.domain.set="1" device.dns.domain="" device.hostname.set="1" device.hostname="" device.em.power.set="1" device.em.power="1" device.prov.ztpEnabled.set="1" device.prov.ztpEnabled="1" device.prov.curlPartialFileError.enabled.set="1" device.prov.curlPartialFileError.enabled="0" device.prov.lyncDeviceUpdateEnabled.set="1" device.prov.lyncDeviceUpdateEnabled="1" device.prov.lyncDeviceUpdateUser.set="1" device.prov.lyncDeviceUpdateUser="" device.prov.lyncDeviceUpdateDomain.set="1" device.prov.lyncDeviceUpdateDomain="" device.prov.lyncDeviceUpdateExtension.set="1" device.prov.lyncDeviceUpdateExtension="" device.prov.lyncDeviceUpdatePin.set="1" device.prov.lyncDeviceUpdatePin="" device.prov.lyncDeviceUpdateCredentialType.set="1" device.prov.lyncDeviceUpdateCredentialType="1" device.net.dot1x.enabled.set="1" device.net.dot1x.enabled="0" device.net.dot1x.method.set="1" device.net.dot1x.method="EAP-MD5" device.net.dot1x.identity.set="1" device.net.dot1x.identity="" device.net.dot1x.anonid.set="1" device.net.dot1x.anonid="" device.net.dot1x.eapFastInBandProv.set="1" device.net.dot1x.eapFastInBandProv="0" device.ipv6.icmp.genDestUnreachable.set="1" device.ipv6.icmp.genDestUnreachable="1" device.ipv6.icmp.echoReplies.set="1" device.ipv6.icmp.echoReplies="1" device.ipv6.icmp.ignoreRedirect.set="1" device.ipv6.icmp.ignoreRedirect="1" device.ipv6.icmp.txRateLimiting.set="1" device.ipv6.icmp.txRateLimiting="1000" device.feature.tr069.enabled.set="1" device.feature.tr069.enabled="0" device.tr069.acs.url.set="1" device.tr069.acs.url="" device.tr069.acs.username.set="1" device.tr069.acs.username="PlcmSpIp" device.tr069.cpe.username.set="1" device.tr069.cpe.username="PlcmSpIp" device.tr069.periodicInform.enabled.set="1" device.tr069.periodicInform.enabled="0" device.tr069.periodicInform.interval.set="1" device.tr069.periodicInform.interval="18000" device.tr069.upgradesManaged.enabled.set="1" device.tr069.upgradesManaged.enabled="0" device.tr069.upgradeUrl.set="1" device.tr069.upgradeUrl="" device.tr069.upgradeStatus.set="1" device.tr069.upgradeStatus="DontUpgrade" device.auxPort.enable.set="1" device.auxPort.enable="1" device.theme.set="1" device.theme="Classic" device.icmp.ipv4IcmpIgnoreRedirect.set="1" device.icmp.ipv4IcmpIgnoreRedirect="1" device.spProfile.set="1" device.spProfile="Default" device.mac.hide.set="1" device.mac.hide="0" device.pcc.enabled.set="1" device.pcc.enabled="0" device.pcc.url.set="1" device.pcc.url="" device.serial.enable.set="1" device.serial.enable="1" /> <CONFIG_FILES apps.push.alertSound="1" apps.push.messageType="5" apps.push.secureTunnelEnabled="1" apps.push.secureTunnelRequired="1" apps.push.serverRootURL="push" apps.push.username="vvxmanager" apps.restapi.enabled="1" apps.ucdesktop.adminEnabled="0" apps.ucdesktop.enabled="0" bluetooth.device.discoverable="0" call.remoteDisconnect.toneType="negativeConfirm" device.auth.localAdminPassword.set="1" device.auth.localUserPassword.set="1" device.baseProfile="Lync" device.baseProfile.set="1" device.hostname="" device.lync.timeZone="1" device.lync.timeZone.set="1" device.set="1" device.sntp.gmtOffset="3600" device.sntp.gmtOffset.set="1" device.sntp.gmtOffsetcityID="54" device.sntp.gmtOffsetcityID.set="1" diags.pcap.enabled="0" diags.pcap.remote.enabled="0" dialplan.userDial.timeOut="0" dir.corp.address="XXXXX" dir.corp.autoQuerySubmitTimeout="2" dir.corp.baseDN="XXXXX" dir.corp.filterPrefix="(&(|(objectclass=contact)(objectclass=person))(!(msExchHideFromAddressLists=TRUE))(!(userAccountControl:1.2.840.113556.1.4.803:=2))(|(msRTCSIP-PrimaryUserAddress=*)(telephoneNumber=*)(otherTelephone=*)(mobile=*)(otherMobile=*)))" dir.corp.port="389" dir.corp.scope="sub" dir.corp.user="XXXXX" dir.corp.vlv.allow="0" dir.corp.vlv.sortOrder="sn givenName displayName" dir.local.contacts.maxNum="500" dir.local.readonly="1" dir.local.UIenabled="1" dir.local.volatile="1" dir.local.volatile.maxSize="200" dir.search.field="0" feature.btoe.enabled="1" feature.callRecording.enabled="0" feature.corporateDirectory.enabled="1" feature.directory.enabled="1" feature.EWSAutodiscover.enabled="1" feature.exchangeCalendar.enabled="1" feature.HotDesking.enabled="1" feature.lync.abs.enabled="1" feature.messaging.enabled="0" feature.pictureFrame.enabled="1" feature.presence.enabled="1" feature.urlDialing.enabled="0" feature.usbRear.power.enabled="1" feature.usbTop.power.enabled="1" homeScreen.application.enable="0" homeScreen.BToE.enable="0" httpd.cfg.enabled="1" httpd.cfg.lockWebUI.enable="1" httpd.cfg.lockWebUI.lockOutDuration="60" httpd.cfg.lockWebUI.noOfInvalidAttempts="5" httpd.cfg.lockWebUI.noOfInvalidAttemptsDuration="60" httpd.cfg.secureTunnelEnabled="1" httpd.cfg.secureTunnelRequired="1" httpd.enabled="1" lcl.datetime.date.format="D,dM" lcl.datetime.date.longFormat="1" lcl.datetime.time.24HourClock="1" lcl.ml.lang="German_Germany" log.level.change.cfg="3" log.level.change.dbs="1" log.level.change.dhcpc="3" log.level.change.ldap="4" log.level.change.so="3" log.level.change.tickt="3" log.render.file.upload.append="1" log.render.file.upload.append.limitMode="delete" log.render.file.upload.append.sizeLimit="1024" powerSaving.enable="1" powerSaving.idleTimeout.offHours="5" powerSaving.idleTimeout.officeHours="600" powerSaving.officeHours.duration.friday="16" powerSaving.officeHours.duration.monday="16" powerSaving.officeHours.duration.saturday="0" powerSaving.officeHours.duration.sunday="0" powerSaving.officeHours.duration.thursday="16" powerSaving.officeHours.duration.tuesday="16" powerSaving.officeHours.duration.wednesday="16" powerSaving.officeHours.startHour.friday="6" powerSaving.officeHours.startHour.monday="6" powerSaving.officeHours.startHour.saturday="6" powerSaving.officeHours.startHour.sunday="6" powerSaving.officeHours.startHour.thursday="6" powerSaving.officeHours.startHour.tuesday="6" powerSaving.officeHours.startHour.wednesday="6" prov.polling.enabled="1" prov.polling.mode="random" prov.polling.time="23:00" prov.polling.timeRandomEnd="05:00" softkey.feature.directories="1" softkey.feature.simplifiedSignIn="0" tcpIpApp.ice.mode="MSOCS" tcpIpApp.ice.turn.callAdmissionControl.enabled="1" tcpIpApp.sntp.daylightSavings.enable="1" tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="1" tcpIpApp.sntp.daylightSavings.start.month="3" tcpIpApp.sntp.daylightSavings.start.time="2" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="1" tcpIpApp.sntp.daylightSavings.stop.month="10" tcpIpApp.sntp.daylightSavings.stop.time="3" tcpIpApp.sntp.gmtOffset="3600" tcpIpApp.sntp.gmtOffset.overrideDHCP="1" tcpIpApp.sntp.gmtOffsetcityID="54" tone.chord.callProg.ringback.onDur="1000" up.backlight.timeout="15" up.screenCapture.enabled="0" up.useDirectoryNames="1" video.enable="0" voice.aec.hd.enable="1" voice.aec.hs.enable="1" voice.aes.hd.enable="1" voice.aes.hs.enable="1" voice.cn.hs.attn="35" voice.cn.hs.enable="1" voice.ns.hd.enable="1" voice.ns.hd.enhanced="1" voice.ns.hs.enable="1" voice.ns.hs.enhanced="1" voice.plcCnEnable="1" voice.plcCnGain="0" voice.volume.persist.bluetooth.headset="1" voice.volume.persist.handset="1" voice.volume.persist.handsfree="1" voice.volume.persist.headset="1" voice.volume.persist.usb.handsfree="1" voice.volume.persist.usbHeadset="1" voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0" voIpProt.SIP.specialEvent.checkSync.downloadDirectory="1" dialplan.1.lyncDigitmap.timeOut="0" dir.corp.attribute.1.addstar="1" dir.corp.attribute.2.addstar="1" dir.corp.attribute.3.addstar="1" dir.corp.attribute.4.addstar="1" dir.corp.attribute.1.label="Anzeigename" dir.corp.attribute.2.label="Nachname" dir.corp.attribute.3.label="Vorname" dir.corp.attribute.4.label="Abteilung" dir.corp.attribute.5.label="Rufnummer" dir.corp.attribute.6.label="SIP" dir.corp.attribute.7.label="Weitere Rufnummern" dir.corp.attribute.8.label="Mobil-Rufnummer" dir.corp.attribute.1.name="displayName" dir.corp.attribute.2.name="sn" dir.corp.attribute.3.name="givenName" dir.corp.attribute.4.name="department" dir.corp.attribute.5.name="telephoneNumber" dir.corp.attribute.6.name="msRTCSIP-PrimaryUserAddress" dir.corp.attribute.7.name="otherTelephone" dir.corp.attribute.8.name="mobile" dir.corp.attribute.1.searchable="1" dir.corp.attribute.2.searchable="1" dir.corp.attribute.3.searchable="1" dir.corp.attribute.4.searchable="1" dir.corp.attribute.5.searchable="0" dir.corp.attribute.6.searchable="0" dir.corp.attribute.7.searchable="0" dir.corp.attribute.8.searchable="0" dir.corp.attribute.1.type="other" dir.corp.attribute.2.type="last_name" dir.corp.attribute.3.type="first_name" dir.corp.attribute.4.type="other" dir.corp.attribute.5.type="phone_number" dir.corp.attribute.6.type="SIP_address" dir.corp.attribute.7.type="phone_number" dir.corp.attribute.8.type="phone_number" lcl.ml.lang.clock.9.format="D,dM" reg.1.auth.useLoginCredentials="0" reg.1.auth.usePinCredentials="1" tone.chord.callProg.busyTone.freq.1="425" tone.chord.callProg.busyTone.freq.2="425" tone.chord.callProg.busyTone.level.1="-20" tone.chord.callProg.busyTone.level.2="-20" tone.chord.callProg.dialTone.freq.1="425" tone.chord.callProg.dialTone.freq.2="425" tone.chord.callProg.dialTone.level.1="-12" tone.chord.callProg.dialTone.level.2="-12" tone.chord.callProg.ringback.freq.1="425" tone.chord.callProg.ringback.freq.2="425" tone.chord.callProg.ringback.level.1="-20" tone.chord.callProg.ringback.level.2="-20" /> <PHONE_LOCAL np.normal.ringing.toneVolume.chassis="-21" up.backlight.onIntensity="2" reg.1.address="XXXXX" reg.1.auth.loginCredentialType="extensionAndPIN" sec.TLS.customCaCert.6="-----BEGIN CERTIFICATE----- XXXXX -----END CERTIFICATE-----" /> <CALL_SERVER log.level.change.afe="5" log.level.change.app1="4" log.level.change.auth="2" log.level.change.btoe="4" log.level.change.dpair="4" log.level.change.ec="4" log.level.change.ice="4" log.level.change.nisvc="2" log.level.change.pps="4" log.level.change.proxy="4" log.level.change.rssvc="4" log.level.change.sip="4" log.level.change.so="4" log.level.change.tickt="4" log.level.change.wad="2" lync.qos.dscpVoice="46" tcpIpApp.ice.turn.server="XXXXX" tcpIpApp.ice.turn.tcpPort="443" tcpIpApp.ice.turn.udpPort="3478" tcpIpApp.port.rtp.mediaPortRangeEnd="50039" tcpIpApp.port.rtp.mediaPortRangeStart="50020" tcpIpApp.port.rtp.videoPortRangeStart="58000" msg.mwi.1.callBack="XXXXX" msg.mwi.1.callBackMode="contact" reg.1.srtp.enable="1" reg.1.srtp.offer="1" reg.1.srtp.require="1" /> <WEB apps.ucdesktop.orientation="Right" apps.ucdesktop.ServerAddress="XXXXX" log.level.change.app1="1" log.level.change.net="1" log.level.change.pcd="0" log.level.change.pdc="0" log.level.change.so="1" log.render.level="0" np.normal.ringing.calls.tonePattern="ringer14" /> </PHONE_BACKUP>
Regards,
Tobias
Hello @Tobias Ruf,
A couple of things:
feature.HotDesking.enabled="1" feature.messaging.enabled="0" feature.presence.enabled="1"
All of the above have nothing to do with Skype for Business and should not be in your config.
Usually the:
dialplan.1.lyncdigitmap.timeout=”0” is applied when Off-hook dialing
I suggest you get this into support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services