VVX 500: Change duration to automatically place call

[Tobias Ruf]

WIth the Firmware 5.7.0.11768 we experience that the parameters

dialplan.userDial.timeOut="0"

dialplan.1.lyncdigitmap.timeout=”0”

do not work anymore. After few seconds auto dial starts.

Is this a known bug in 5.7.0 ?
Some months ago the settings were working and no auto dial occured (should have been version 5.5.2 or 5.6.0 I think).

Regards,

Tobias

[SteffenBaierUK]

Hello Tobias,

welcome back to the Polycom Community.

I have moved this whole post to the Skype for Business section as this is not openSIP.

5.7.0 changed a few things as we now fully support the Skype for Business dialplan so these depend if you apply these but the Dialplan is actioned from the Skype for Business server.

Can you post a backup of your configuration?

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Tobias Ruf]

Hello Steffen,

here ist the backup from my own phone. I substitued some settings with "XXXXX", shouldn't be a problem for this specific case.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Fraser 5.7.0.11768 07-Dec-17 14:56 -->
<!-- Created 01-02-2018 16:02 -->
<PHONE_BACKUP>
 <DEVICE_SETTINGS
  device.set="1"
  device.auth.localUserPassword.set="0"
  device.tr069.cpe.password.set="0"
  device.tr069.acs.password.set="0"
  device.pacfile.password.set="0"
  device.net.dot1x.password.set="0"
  device.prov.lyncDeviceUpdatePassword.set="0"
  device.auth.localAdminPassword.set="0"
  device.logincred.pin.set="0"
  device.logincred.pin=""
  device.logincred.password.set="0"
  device.prov.password.set="0"
  device.baseProfile.set="1"
  device.baseProfile="Lync"
  device.prov.serverType.set="1"
  device.prov.serverType="FTP"
  device.dhcp.enabled.set="1"
  device.dhcp.enabled="1"
  device.net.enabled.set="1"
  device.net.enabled="1"
  device.net.ipAddress.set="1"
  device.net.ipAddress="0.0.0.0"
  device.net.subnetMask.set="1"
  device.net.subnetMask="255.0.0.0"
  device.net.IPgateway.set="1"
  device.net.IPgateway="0.0.0.0"
  device.net.ipStack.set="1"
  device.net.ipStack="V4Only"
  device.net.preferredNetwork.set="1"
  device.net.preferredNetwork="V6"
  device.net.ipv6AddrDisc.set="1"
  device.net.ipv6AddrDisc="DHCP"
  device.net.ipv6PrivacyExtension.set="1"
  device.net.ipv6PrivacyExtension="EUI64"
  device.net.ipv6Address.set="1"
  device.net.ipv6Address="::"
  device.net.ipv6ULAAddress.set="1"
  device.net.ipv6ULAAddress="::"
  device.net.ipv6LinkAddress.set="1"
  device.net.ipv6LinkAddress="::"
  device.net.ipv6Gateway.set="1"
  device.net.ipv6Gateway="::"
  device.net.vlanId.set="1"
  device.net.vlanId=""
  device.net.cdpEnabled.set="1"
  device.net.cdpEnabled="1"
  device.net.lldpEnabled.set="1"
  device.net.lldpEnabled="1"
  device.net.lldpCapabilitiesRequired.set="1"
  device.net.lldpCapabilitiesRequired="1"
  device.net.lldpFastStartCount.set="1"
  device.net.lldpFastStartCount="5"
  device.net.etherVlanFilter.set="1"
  device.net.etherVlanFilter="1"
  device.net.etherStormFilter.set="1"
  device.net.etherStormFilter="1"
  device.net.etherStormFilterPpsValue.set="1"
  device.net.etherStormFilterPpsValue="38"
  device.net.icmp.echoRepliesMask.set="1"
  device.net.icmp.echoRepliesMask="1"
  device.net.etherModeLAN.set="1"
  device.net.etherModeLAN="Auto"
  device.net.etherModePC.set="1"
  device.net.etherModePC="Auto"
  device.dhcp.dhcpVlanDiscUseOpt.set="1"
  device.dhcp.dhcpVlanDiscUseOpt="Fixed"
  device.dhcp.dhcpVlanDiscOpt.set="1"
  device.dhcp.dhcpVlanDiscOpt="129"
  device.dhcp.dhcpv6VlanDiscOpt.set="1"
  device.dhcp.dhcpv6VlanDiscOpt="1"
  device.dhcp.bootSrvUseOpt.set="1"
  device.dhcp.bootSrvUseOpt="CustomAndDefault"
  device.dhcp.bootSrvOpt.set="1"
  device.dhcp.bootSrvOpt="161"
  device.dhcp.bootSrvOptType.set="1"
  device.dhcp.bootSrvOptType="String"
  device.dhcp.option60Type.set="1"
  device.dhcp.option60Type="ASCII"
  device.prov.upgradeServer.set="1"
  device.prov.upgradeServer=""
  device.prov.serverName.set="1"
  device.prov.serverName=""
  device.prov.user.set="1"
  device.prov.user="PlcmSpIp"
  device.prov.redunAttemptLimit.set="1"
  device.prov.redunAttemptLimit="3"
  device.prov.redunInterAttemptDelay.set="1"
  device.prov.redunInterAttemptDelay="1"
  device.prov.maxRedunServers.set="1"
  device.prov.maxRedunServers="8"
  device.prov.AutoProvEnabled.set="1"
  device.prov.AutoProvEnabled="0"
  device.prov.networkEnvironment.set="1"
  device.prov.networkEnvironment="1"
  device.prov.tagSerialNo.set="1"
  device.prov.tagSerialNo="0"
  device.cma.mode.set="1"
  device.cma.mode="Disabled"
  device.cma.serverName.set="1"
  device.cma.serverName=""
  device.cma.disableTlsForDebug.set="1"
  device.cma.disableTlsForDebug="0"
  device.ntlm.versionMode.set="1"
  device.ntlm.versionMode="v2"
  device.logincred.user.set="1"
  device.logincred.user=""
  device.logincred.domain.set="1"
  device.logincred.domain=""
  device.logincred.extension.set="1"
  device.logincred.extension="415"
  device.sec.TLS.OCSP.enabled.set="1"
  device.sec.TLS.OCSP.enabled="0"
  device.sec.TLS.FIPS.enabled.set="1"
  device.sec.TLS.FIPS.enabled="0"
  device.sec.TLS.protocol.dot1x.set="1"
  device.sec.TLS.protocol.dot1x="TLSv1_0"
  device.sec.TLS.protocol.syslog.set="1"
  device.sec.TLS.protocol.syslog="TLSv1_0"
  device.sec.TLS.protocol.prov.set="1"
  device.sec.TLS.protocol.prov="TLSv1_0"
  device.sec.TLS.profile.cipherSuiteDefault1.set="1"
  device.sec.TLS.profile.cipherSuiteDefault1="1"
  device.sec.TLS.profile.cipherSuite1.set="1"
  device.sec.TLS.profile.cipherSuite1=""
  device.sec.TLS.profile.caCertList1.set="1"
  device.sec.TLS.profile.caCertList1="All"
  device.sec.TLS.profile.deviceCert1.set="1"
  device.sec.TLS.profile.deviceCert1="Builtin"
  device.sec.TLS.profile.cipherSuiteDefault2.set="1"
  device.sec.TLS.profile.cipherSuiteDefault2="1"
  device.sec.TLS.profile.cipherSuite2.set="1"
  device.sec.TLS.profile.cipherSuite2=""
  device.sec.TLS.profile.caCertList2.set="1"
  device.sec.TLS.profile.caCertList2="All"
  device.sec.TLS.profile.deviceCert2.set="1"
  device.sec.TLS.profile.deviceCert2="Builtin"
  device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
  device.sec.TLS.syslog.strictCertCommonNameValidation="1"
  device.sec.TLS.profileSelection.syslog.set="1"
  device.sec.TLS.profileSelection.syslog="PlatformProfile1"
  device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
  device.sec.TLS.prov.strictCertCommonNameValidation="1"
  device.sec.TLS.profileSelection.provisioning.set="1"
  device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
  device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
  device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
  device.sec.TLS.profileSelection.dot1x.set="1"
  device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
  device.sec.coreDumpEncryption.enabled.set="1"
  device.sec.coreDumpEncryption.enabled="1"
  device.syslog.serverName.set="1"
  device.syslog.serverName=""
  device.syslog.transport.set="1"
  device.syslog.transport="UDP"
  device.syslog.facility.set="1"
  device.syslog.facility="16"
  device.syslog.renderLevel.set="1"
  device.syslog.renderLevel="4"
  device.syslog.prependMac.set="1"
  device.syslog.prependMac="0"
  device.sntp.serverName.set="1"
  device.sntp.serverName="time.windows.com"
  device.sntp.gmtOffset.set="1"
  device.sntp.gmtOffset="3600"
  device.sntp.gmtOffsetcityID.set="1"
  device.sntp.gmtOffsetcityID="54"
  device.dns.serverAddress.set="1"
  device.dns.serverAddress="0.0.0.0"
  device.dns.altSrvAddress.set="1"
  device.dns.altSrvAddress="0.0.0.0"
  device.dns.domain.set="1"
  device.dns.domain=""
  device.hostname.set="1"
  device.hostname=""
  device.em.power.set="1"
  device.em.power="1"
  device.prov.ztpEnabled.set="1"
  device.prov.ztpEnabled="1"
  device.prov.curlPartialFileError.enabled.set="1"
  device.prov.curlPartialFileError.enabled="0"
  device.prov.lyncDeviceUpdateEnabled.set="1"
  device.prov.lyncDeviceUpdateEnabled="1"
  device.prov.lyncDeviceUpdateUser.set="1"
  device.prov.lyncDeviceUpdateUser=""
  device.prov.lyncDeviceUpdateDomain.set="1"
  device.prov.lyncDeviceUpdateDomain=""
  device.prov.lyncDeviceUpdateExtension.set="1"
  device.prov.lyncDeviceUpdateExtension=""
  device.prov.lyncDeviceUpdatePin.set="1"
  device.prov.lyncDeviceUpdatePin=""
  device.prov.lyncDeviceUpdateCredentialType.set="1"
  device.prov.lyncDeviceUpdateCredentialType="1"
  device.net.dot1x.enabled.set="1"
  device.net.dot1x.enabled="0"
  device.net.dot1x.method.set="1"
  device.net.dot1x.method="EAP-MD5"
  device.net.dot1x.identity.set="1"
  device.net.dot1x.identity=""
  device.net.dot1x.anonid.set="1"
  device.net.dot1x.anonid=""
  device.net.dot1x.eapFastInBandProv.set="1"
  device.net.dot1x.eapFastInBandProv="0"
  device.ipv6.icmp.genDestUnreachable.set="1"
  device.ipv6.icmp.genDestUnreachable="1"
  device.ipv6.icmp.echoReplies.set="1"
  device.ipv6.icmp.echoReplies="1"
  device.ipv6.icmp.ignoreRedirect.set="1"
  device.ipv6.icmp.ignoreRedirect="1"
  device.ipv6.icmp.txRateLimiting.set="1"
  device.ipv6.icmp.txRateLimiting="1000"
  device.feature.tr069.enabled.set="1"
  device.feature.tr069.enabled="0"
  device.tr069.acs.url.set="1"
  device.tr069.acs.url=""
  device.tr069.acs.username.set="1"
  device.tr069.acs.username="PlcmSpIp"
  device.tr069.cpe.username.set="1"
  device.tr069.cpe.username="PlcmSpIp"
  device.tr069.periodicInform.enabled.set="1"
  device.tr069.periodicInform.enabled="0"
  device.tr069.periodicInform.interval.set="1"
  device.tr069.periodicInform.interval="18000"
  device.tr069.upgradesManaged.enabled.set="1"
  device.tr069.upgradesManaged.enabled="0"
  device.tr069.upgradeUrl.set="1"
  device.tr069.upgradeUrl=""
  device.tr069.upgradeStatus.set="1"
  device.tr069.upgradeStatus="DontUpgrade"
  device.auxPort.enable.set="1"
  device.auxPort.enable="1"
  device.theme.set="1"
  device.theme="Classic"
  device.icmp.ipv4IcmpIgnoreRedirect.set="1"
  device.icmp.ipv4IcmpIgnoreRedirect="1"
  device.spProfile.set="1"
  device.spProfile="Default"
  device.mac.hide.set="1"
  device.mac.hide="0"
  device.pcc.enabled.set="1"
  device.pcc.enabled="0"
  device.pcc.url.set="1"
  device.pcc.url=""
  device.serial.enable.set="1"
  device.serial.enable="1"
 />
 <CONFIG_FILES
  apps.push.alertSound="1"
  apps.push.messageType="5"
  apps.push.secureTunnelEnabled="1"
  apps.push.secureTunnelRequired="1"
  apps.push.serverRootURL="push"
  apps.push.username="vvxmanager"
  apps.restapi.enabled="1"
  apps.ucdesktop.adminEnabled="0"
  apps.ucdesktop.enabled="0"
  bluetooth.device.discoverable="0"
  call.remoteDisconnect.toneType="negativeConfirm"
  device.auth.localAdminPassword.set="1"
  device.auth.localUserPassword.set="1"
  device.baseProfile="Lync"
  device.baseProfile.set="1"
  device.hostname=""
  device.lync.timeZone="1"
  device.lync.timeZone.set="1"
  device.set="1"
  device.sntp.gmtOffset="3600"
  device.sntp.gmtOffset.set="1"
  device.sntp.gmtOffsetcityID="54"
  device.sntp.gmtOffsetcityID.set="1"
  diags.pcap.enabled="0"
  diags.pcap.remote.enabled="0"
  dialplan.userDial.timeOut="0"
  dir.corp.address="XXXXX"
  dir.corp.autoQuerySubmitTimeout="2"
  dir.corp.baseDN="XXXXX"
  dir.corp.filterPrefix="(&amp;(|(objectclass=contact)(objectclass=person))(!(msExchHideFromAddressLists=TRUE))(!(userAccountControl:1.2.840.113556.1.4.803:=2))(|(msRTCSIP-PrimaryUserAddress=*)(telephoneNumber=*)(otherTelephone=*)(mobile=*)(otherMobile=*)))"
  dir.corp.port="389"
  dir.corp.scope="sub"
  dir.corp.user="XXXXX"
  dir.corp.vlv.allow="0"
  dir.corp.vlv.sortOrder="sn givenName displayName"
  dir.local.contacts.maxNum="500"
  dir.local.readonly="1"
  dir.local.UIenabled="1"
  dir.local.volatile="1"
  dir.local.volatile.maxSize="200"
  dir.search.field="0"
  feature.btoe.enabled="1"
  feature.callRecording.enabled="0"
  feature.corporateDirectory.enabled="1"
  feature.directory.enabled="1"
  feature.EWSAutodiscover.enabled="1"
  feature.exchangeCalendar.enabled="1"
  feature.HotDesking.enabled="1"
  feature.lync.abs.enabled="1"
  feature.messaging.enabled="0"
  feature.pictureFrame.enabled="1"
  feature.presence.enabled="1"
  feature.urlDialing.enabled="0"
  feature.usbRear.power.enabled="1"
  feature.usbTop.power.enabled="1"
  homeScreen.application.enable="0"
  homeScreen.BToE.enable="0"
  httpd.cfg.enabled="1"
  httpd.cfg.lockWebUI.enable="1"
  httpd.cfg.lockWebUI.lockOutDuration="60"
  httpd.cfg.lockWebUI.noOfInvalidAttempts="5"
  httpd.cfg.lockWebUI.noOfInvalidAttemptsDuration="60"
  httpd.cfg.secureTunnelEnabled="1"
  httpd.cfg.secureTunnelRequired="1"
  httpd.enabled="1"
  lcl.datetime.date.format="D,dM"
  lcl.datetime.date.longFormat="1"
  lcl.datetime.time.24HourClock="1"
  lcl.ml.lang="German_Germany"
  log.level.change.cfg="3"
  log.level.change.dbs="1"
  log.level.change.dhcpc="3"
  log.level.change.ldap="4"
  log.level.change.so="3"
  log.level.change.tickt="3"
  log.render.file.upload.append="1"
  log.render.file.upload.append.limitMode="delete"
  log.render.file.upload.append.sizeLimit="1024"
  powerSaving.enable="1"
  powerSaving.idleTimeout.offHours="5"
  powerSaving.idleTimeout.officeHours="600"
  powerSaving.officeHours.duration.friday="16"
  powerSaving.officeHours.duration.monday="16"
  powerSaving.officeHours.duration.saturday="0"
  powerSaving.officeHours.duration.sunday="0"
  powerSaving.officeHours.duration.thursday="16"
  powerSaving.officeHours.duration.tuesday="16"
  powerSaving.officeHours.duration.wednesday="16"
  powerSaving.officeHours.startHour.friday="6"
  powerSaving.officeHours.startHour.monday="6"
  powerSaving.officeHours.startHour.saturday="6"
  powerSaving.officeHours.startHour.sunday="6"
  powerSaving.officeHours.startHour.thursday="6"
  powerSaving.officeHours.startHour.tuesday="6"
  powerSaving.officeHours.startHour.wednesday="6"
  prov.polling.enabled="1"
  prov.polling.mode="random"
  prov.polling.time="23:00"
  prov.polling.timeRandomEnd="05:00"
  softkey.feature.directories="1"
  softkey.feature.simplifiedSignIn="0"
  tcpIpApp.ice.mode="MSOCS"
  tcpIpApp.ice.turn.callAdmissionControl.enabled="1"
  tcpIpApp.sntp.daylightSavings.enable="1"
  tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"
  tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="1"
  tcpIpApp.sntp.daylightSavings.start.month="3"
  tcpIpApp.sntp.daylightSavings.start.time="2"
  tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1"
  tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="1"
  tcpIpApp.sntp.daylightSavings.stop.month="10"
  tcpIpApp.sntp.daylightSavings.stop.time="3"
  tcpIpApp.sntp.gmtOffset="3600"
  tcpIpApp.sntp.gmtOffset.overrideDHCP="1"
  tcpIpApp.sntp.gmtOffsetcityID="54"
  tone.chord.callProg.ringback.onDur="1000"
  up.backlight.timeout="15"
  up.screenCapture.enabled="0"
  up.useDirectoryNames="1"
  video.enable="0"
  voice.aec.hd.enable="1"
  voice.aec.hs.enable="1"
  voice.aes.hd.enable="1"
  voice.aes.hs.enable="1"
  voice.cn.hs.attn="35"
  voice.cn.hs.enable="1"
  voice.ns.hd.enable="1"
  voice.ns.hd.enhanced="1"
  voice.ns.hs.enable="1"
  voice.ns.hs.enhanced="1"
  voice.plcCnEnable="1"
  voice.plcCnGain="0"
  voice.volume.persist.bluetooth.headset="1"
  voice.volume.persist.handset="1"
  voice.volume.persist.handsfree="1"
  voice.volume.persist.headset="1"
  voice.volume.persist.usb.handsfree="1"
  voice.volume.persist.usbHeadset="1"
  voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0"
  voIpProt.SIP.specialEvent.checkSync.downloadDirectory="1"
  dialplan.1.lyncDigitmap.timeOut="0"
  dir.corp.attribute.1.addstar="1"
  dir.corp.attribute.2.addstar="1"
  dir.corp.attribute.3.addstar="1"
  dir.corp.attribute.4.addstar="1"
  dir.corp.attribute.1.label="Anzeigename"
  dir.corp.attribute.2.label="Nachname"
  dir.corp.attribute.3.label="Vorname"
  dir.corp.attribute.4.label="Abteilung"
  dir.corp.attribute.5.label="Rufnummer"
  dir.corp.attribute.6.label="SIP"
  dir.corp.attribute.7.label="Weitere Rufnummern"
  dir.corp.attribute.8.label="Mobil-Rufnummer"
  dir.corp.attribute.1.name="displayName"
  dir.corp.attribute.2.name="sn"
  dir.corp.attribute.3.name="givenName"
  dir.corp.attribute.4.name="department"
  dir.corp.attribute.5.name="telephoneNumber"
  dir.corp.attribute.6.name="msRTCSIP-PrimaryUserAddress"
  dir.corp.attribute.7.name="otherTelephone"
  dir.corp.attribute.8.name="mobile"
  dir.corp.attribute.1.searchable="1"
  dir.corp.attribute.2.searchable="1"
  dir.corp.attribute.3.searchable="1"
  dir.corp.attribute.4.searchable="1"
  dir.corp.attribute.5.searchable="0"
  dir.corp.attribute.6.searchable="0"
  dir.corp.attribute.7.searchable="0"
  dir.corp.attribute.8.searchable="0"
  dir.corp.attribute.1.type="other"
  dir.corp.attribute.2.type="last_name"
  dir.corp.attribute.3.type="first_name"
  dir.corp.attribute.4.type="other"
  dir.corp.attribute.5.type="phone_number"
  dir.corp.attribute.6.type="SIP_address"
  dir.corp.attribute.7.type="phone_number"
  dir.corp.attribute.8.type="phone_number"
  lcl.ml.lang.clock.9.format="D,dM"
  reg.1.auth.useLoginCredentials="0"
  reg.1.auth.usePinCredentials="1"
  tone.chord.callProg.busyTone.freq.1="425"
  tone.chord.callProg.busyTone.freq.2="425"
  tone.chord.callProg.busyTone.level.1="-20"
  tone.chord.callProg.busyTone.level.2="-20"
  tone.chord.callProg.dialTone.freq.1="425"
  tone.chord.callProg.dialTone.freq.2="425"
  tone.chord.callProg.dialTone.level.1="-12"
  tone.chord.callProg.dialTone.level.2="-12"
  tone.chord.callProg.ringback.freq.1="425"
  tone.chord.callProg.ringback.freq.2="425"
  tone.chord.callProg.ringback.level.1="-20"
  tone.chord.callProg.ringback.level.2="-20"
 />
 <PHONE_LOCAL
  np.normal.ringing.toneVolume.chassis="-21"
  up.backlight.onIntensity="2"
  reg.1.address="XXXXX"
  reg.1.auth.loginCredentialType="extensionAndPIN"
  sec.TLS.customCaCert.6="-----BEGIN CERTIFICATE-----
XXXXX
-----END CERTIFICATE-----"
 />
 <CALL_SERVER
  log.level.change.afe="5"
  log.level.change.app1="4"
  log.level.change.auth="2"
  log.level.change.btoe="4"
  log.level.change.dpair="4"
  log.level.change.ec="4"
  log.level.change.ice="4"
  log.level.change.nisvc="2"
  log.level.change.pps="4"
  log.level.change.proxy="4"
  log.level.change.rssvc="4"
  log.level.change.sip="4"
  log.level.change.so="4"
  log.level.change.tickt="4"
  log.level.change.wad="2"
  lync.qos.dscpVoice="46"
  tcpIpApp.ice.turn.server="XXXXX"
  tcpIpApp.ice.turn.tcpPort="443"
  tcpIpApp.ice.turn.udpPort="3478"
  tcpIpApp.port.rtp.mediaPortRangeEnd="50039"
  tcpIpApp.port.rtp.mediaPortRangeStart="50020"
  tcpIpApp.port.rtp.videoPortRangeStart="58000"
  msg.mwi.1.callBack="XXXXX"
  msg.mwi.1.callBackMode="contact"
  reg.1.srtp.enable="1"
  reg.1.srtp.offer="1"
  reg.1.srtp.require="1"
 />
 <WEB
  apps.ucdesktop.orientation="Right"
  apps.ucdesktop.ServerAddress="XXXXX"
  log.level.change.app1="1"
  log.level.change.net="1"
  log.level.change.pcd="0"
  log.level.change.pdc="0"
  log.level.change.so="1"
  log.render.level="0"
  np.normal.ringing.calls.tonePattern="ringer14"
 />
</PHONE_BACKUP>

Regards,

Tobias

[SteffenBaierUK]

Hello @Tobias Ruf,

A couple of things:

feature.HotDesking.enabled="1"
feature.messaging.enabled="0"
feature.presence.enabled="1"

All of the above have nothing to do with Skype for Business and should not be in your config.

Usually the:

• dialplan.userDial.timeOut="0" is applied when On-hook dialing

• dialplan.1.lyncdigitmap.timeout=”0” is applied when Off-hook dialing

I suggest you get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services