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VVX 500 POE Power request at Cisco Switch to high

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Advisor

VVX 500 POE Power request at Cisco Switch to high

Hi,

we are using VVX 500 Phones at Cisco 3850 Switches and the switch then are reservate 15.4 watt at the port. That are normaly to many, because the Phone only need max. 5.0 Watt.
If i configure a fixed Power from 7 Watt to the Switchport, the Phone is not working(Starting).

Is there any explanation why it doesn't work at 7 watts?

regards,

Oliver

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Esteemed Contributor

Re: VVX 500 POE Power request at Cisco Switch to high

Hi @OliverR.,

 

as you can see from following document, VVX500 and VVX600 advertise as Class 4, on conformance with IEEE802.at. Therefore I think, maximum power Range used by the phone is 12,95–25,50 W.

https://support.polycom.com/global/documents/support/setup_maintenance/products/voice/Power_Consumpt...

 

View solution in original post

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Polycom Employee & Community Manager

Re: VVX 500 POE Power request at Cisco Switch to high

Hello @Oliver.R,

 

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing the answers to some of the above may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used and other details and allows us to look up a potential support partners if an issue needs to come into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Esteemed Contributor

Re: VVX 500 POE Power request at Cisco Switch to high

Hi @OliverR.,

 

as you can see from following document, VVX500 and VVX600 advertise as Class 4, on conformance with IEEE802.at. Therefore I think, maximum power Range used by the phone is 12,95–25,50 W.

https://support.polycom.com/global/documents/support/setup_maintenance/products/voice/Power_Consumpt...

 

View solution in original post

Message 3 of 3