Plantronics + Polycom. Now together as Poly Logo

VVX 500 Reset? Really reset please?

SOLVED
Advisor

VVX 500 Reset? Really reset please?

The first time I installed the VVX500, it grabbed the DHCP information, disabled LLDP abd CDP downloaded from the FTP server and provisioned like a boss.  However, after I "Reset to factory" the phones always seem to hold on to some local settings.  How can I ensure that the phone fully resets? 

 

Instead I get some instances of "reverting to defaults" because of missing files?

 

What gives?

 

VVX500, UC 5.5.0, SfB

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: VVX 500 Reset? Really reset please?

Hello KeithT,

again. If you decide to run 5.5.0 with S4B I am unable to try and help you. 5.4.4 is the latest supported version for S4B at present.

 

The below describes the provisioning methods aka Option 160 for non LYNC phones and 161 for LYNC / S4B SKU phones.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Below explains the different Reset methods

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

If you require support please work with your Polycom reseller as they are your Tier 1 support contact. In addition they can open a Polycom support ticket for you.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: VVX 500 Reset? Really reset please?

Hello KeithT,

welcome to the Polycom Community.

The community's Skype FAQ contains this post here:

 

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.



Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please use a supported version.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Advisor

Re: VVX 500 Reset? Really reset please?

Thanks for your reply.  I noticed that the behavior was the same, even when I used UC 5.3.0

I chose 5.3.0 because that's where the most documentation is found.  Since the 5.3.0 didn't fix THIS problem, I went back to 5.5.0

 

The question remains...  Why does the device still need to "reset web settings", why does the device NOT grab the new admin password from the FTP server after a "reset to factory" ?  Is there more to do after "reset to factory"?

 

VVX500, webcam, love the phone BTW.

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX 500 Reset? Really reset please?

Hello KeithT,

again. If you decide to run 5.5.0 with S4B I am unable to try and help you. 5.4.4 is the latest supported version for S4B at present.

 

The below describes the provisioning methods aka Option 160 for non LYNC phones and 161 for LYNC / S4B SKU phones.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Below explains the different Reset methods

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

If you require support please work with your Polycom reseller as they are your Tier 1 support contact. In addition they can open a Polycom support ticket for you.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4