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VVX 500 reboot loop

Occasional Visitor

VVX 500 reboot loop

I'm a home office user that has been using the vvx500 on my own.  It is not a deployed solution within the company.  I figured out how to get it to work with our Skype for Business server and it has worked well over the last year.  

Yesterday I tried to upgrade to the 5.7 version of the UC software and it is stuck in the bootloop.  I get the error about the config file not found.  I tried to reset the phones settings but it's still stuck in a loop.  

I have no support so looking for some help from the community.  

I've entered setup on the phone.  Can someone send the polycom upgrade server parameters so I can try the upgrade again?  Any other idea's? Any idea why it wouldn't have worked?

I've upgraded this mutliple times and never had an issue.


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Polycom Employee & Community Manager

Re: VVX 500 reboot loop

Hello @MH30092,

welcome to the Polycom Community.

The best solution would always be to setup a local provisioning server as explained here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


But the URL you are after is 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2