• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have several VVX 600 phones with Skype for Business.  My users have connected Microsoft USB headsets to the Polycom phone.  They can use them perfectly when pressing the headset button.

 

However - when a call comes in and they press Answer on the phone, or answer it on the PC using the BToE connector, the Polycom phone answers on speaker phone.

 

Is ther a way to default the answer type on the VVX 600 to Headset instead of speaker?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You can enable headset memory.  Once this is on push the headset button twice to enable the headset as the default hands free device.  Push once to turn it off.

 

Settings/Basic/Preferences/Headset/Headset Memory.

 

When it is on the headset button will slow blink, green for analog headset blue for digital.

View solution in original post

2 REPLIES 2
HP Recommended

You can enable headset memory.  Once this is on push the headset button twice to enable the headset as the default hands free device.  Push once to turn it off.

 

Settings/Basic/Preferences/Headset/Headset Memory.

 

When it is on the headset button will slow blink, green for analog headset blue for digital.

HP Recommended

Hello JimSillasen,

I have added this to the community's VoIP FAQ :

Nov 19, 2015 Question:How can I enable the Headset memory mode?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.