We have approximately 40 users at our office with VVX 600 phones (v 126.96.36.19971). We use Skype for Business Online. We also have our active directory set to sync to Office365 so users can log in with their domain credentials. We use BToE 3.5.0 / 3.6.0. We have noticed that everytime someone changes their Windows password, they invariably get locked out of their account. This is especially troublesome when the users travel and chang their passwords while on the road. It seems at least someone else has a similar problem:
Here is what I saw today from a traveler who had to change their password (he and I went through this same procedure a few months ago as well):
User changed password
A short time later, they could not access office365 and notified me.
I noticed their account was locked out. Unlocked it.
I waited for a few minutes and then noticed it locked again.
I went down to the user's office and noticed their VVX 600 was in a signed out status.
I rebooted the device and then monitored their account. No further lockouts.
Is there a preferred/recommended procedure to follow when changing passwords so this does not happen? As I said, we have numerous people have this problem everytime passwords are changed.
Just wanted to add a "Me Too" to this thread. I had posted almost the same question several months ago.
welcome to the Polycom Community.
The scenarion should be as follows:
If this does not match what you are seeing please open a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Could you please confirm if the above behavior is still the default one? Also, can this behavior be customised in any way?