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VVX 600 Transfer call fails

Highlighted
Polycom Employee & Community Manager

Re: VVX 600 Transfer call fails

Hello manas,

what is the Polycom service ticket reference usually starting with 1- ?

 

I looked for the MAC 0004F2DE5F77 you initially provided an no ticket has been raised on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 18
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Advisor

Re: VVX 600 Transfer call fails

It goes over reseller called VOIPANGO. So, I do not have service ticket number but i'll ask them.
In the meantime you can check maybe via reseller name?

 

Thanks

 

 

Message 12 of 18
Highlighted
Regular Advisor

Re: VVX 600 Transfer call fails

Manas,

 

What PSTN gateway are you using?  Are you using media bypass or MTLS on the trunk?

Message 13 of 18
Highlighted
Advisor

Re: VVX 600 Transfer call fails

Hi James,

 

I'm using Ferrari Office Gate as my PSTN. Tried with Media Bypass and without, and same result. 

Still in testing, but yes I would like to use Media Bypass. 

 

Regards

 

 

Message 14 of 18
Highlighted
Advisor

Re: VVX 600 Transfer call fails

On more thing to be more precise...

 

I use "consultative as my default transfer option". When "blind" is on, then everything is ok and transfer works.

Also, on some phones when I want to transfer call(in consultative mode) and I dial number, instead of transfer button I can see only "cancel" or "split". 

Again totally confusing. 

 

Regards

 

 

Message 15 of 18
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Regular Advisor

Re: VVX 600 Transfer call fails

In your original post you said both blind and consult fail on the VVX.  Did blind get resolved or was it working?  

 

I would open a support ticket on your gateway.  The logs there should tell you why the two calls are not getting connected.  The issues might be on the phone but the gateway is the one not connecting the calls so it should be able to tell you why.

Message 16 of 18
Highlighted
Advisor

Re: VVX 600 Transfer call fails

Blind was resolved.

 

Running circles little bit, because guys from ferrari told me must be the phone issue...and no suspicies lines in log.

Also, other phone like snom and cx are working normally. 

 

Fo VVX, I can hear ringing, and when connection should be established either no sound at all or connection ends.

Now I discovered on some VVX phones, no transfer key showed up. I got call, I want to transfer and click transfer, I call thirtd party external number, ringing, connection establish, I hear the voice...but now insted of "transfer" key I see only "Split"...

 

 

Message 17 of 18
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Occasional Contributor

Re: VVX 600 Transfer call fails

Can you explain how you got blind transfers to work?

Message 18 of 18