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VVX 600 login to skype for business failed.

Ershteyn
Occasional Visitor

VVX 600 login to skype for business failed.

I have a problem with VVX600 it doesnt connect to Skype for Buisnes, referring to the SSL certificate. However, the second phone, too VVX600 conncected without problems.

logs

001737.804|AuthS|2|00|Reqponse(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,1893470644,1091,1)IndicationCode:(200)Got RC via DHCP
001737.804|proxy|2|00|CProxyService:: Recieved Response, TransactionID[1893470644]
001737.804|proxy|2|00|CProxyService:: Returning Response to Requester, TransactionID[1893470644]
001737.818|tls  |*|00|Custom application CA certificate 6 has been removed from config
001737.821|tls  |*|00|Saving new Custom application CA certificate 6 
001737.821|tls  |*|00|New Certificate Common Name 'SNHP Class 1 Root Certification Authority' Fingerprint 'F2:40:F4:2F:38:00:C0:1E:AB:DD:DF:FF:B8:06:C3:9E:CF:3B:6C:E2'
001737.821|tls  |*|00|Old Certificate Common Name 'SNHP Class 1 Root Certification Authority' Fingerprint 'F2:40:F4:2F:38:00:C0:1E:AB:DD:DF:FF:B8:06:C3:9E:CF:3B:6C:E2'
001737.826|proxy|2|00|Proxy deleted Req: xnid(1893470644),id(0x1bb9880)
001741.100|copy |4|00|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
001741.100|cfg  |4|00|Prov|Could not download file 0004f2ca0e1e-web.cfg
001741.100|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
001741.101|cfg  |4|00|Prov|Update configuration failed
001748.291|copy |4|00|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
001748.292|cfg  |4|00|Prov|Could not download file 0004f2ca0e1e-phone.cfg
001748.292|cfg  |4|00|Prov|Uploading phoneLocal.cfg failed
001748.292|cfg  |4|00|Prov|Update configuration failed
001752.350|so   |4|00|SNTP: sync failed with all servers, trying again[0]
001757.208|sip  |4|00|MakeTlsConnection: SSL_connect error 1
001757.208|sip  |4|00|MakeTlsConnection: connection failed error -1
001824.208|sip  |4|00|MakeTlsConnection: SSL_connect error 1
001824.208|sip  |4|00|MakeTlsConnection: connection failed error -1
001922.209|sip  |4|00|MakeTlsConnection: SSL_connect error 1
001922.209|sip  |4|00|MakeTlsConnection: connection failed error -1
001937.395|proxy|3|00|proxyService's Ticked,Reason(Timer),Count/Size(1/1),Stop? (Yes)
002000.290|so   |4|00|SNTP: sync failed with all servers, trying again[0]
002130.214|sip  |4|00|MakeTlsConnection: SSL_connect error 1
002130.215|sip  |4|00|MakeTlsConnection: connection failed error -1
002208.350|so   |4|00|SNTP: sync failed with all servers, trying again[0]
002330.067|app1 |4|00|CSignInMenu::TimerOut500ms [State = 1]
002416.280|so   |4|00|SNTP: sync failed with all servers, trying again[0]
002428.208|sip  |4|00|MakeTlsConnection: SSL_connect error 1
002428.209|sip  |4|00|MakeTlsConnection: connection failed error -1
002515.642|cfg  |4|00|Web||ParamParser|Parameter identifier is out of range: ""(1172819352)

Phone Information Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:CA:0E:1E IP Mode IPv4 IP Address 172.17.1.74 UC Software Version 5.5.2.8571 Updater Version 5.7.2.21547

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 login to skype for business failed.

Hello Ershteyn,

welcome to the Polycom Community.

 

The VVX has not time so it cannot authenticate the Certificate

 

001737.804


The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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