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VVX 600 with O365 - Fails to log in

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VVX 600 with O365 - Fails to log in

Phone info:


Phone Information

Phone ModelVVX 600

Part Number3111-44600-001

Rev:AMAC Address00:04:F2:D5:B1:56IP


Software Version5.4.4.4281

Updater Version5.6.4.4398


What I am getting from MS is that its the ADFS server, is not passing a token to the Polycom mind you its been working fine for the past 8months and thru 2 password changes and it still worked fine.


NOthing has changes on the ADFS server as I am the one who manages it.  My question is simple what claim needs to be in place or what confg change needs to be done to the ADFS server to allow the polycom to function as it should.


I have attached a log and yo uwill clearly see the error MS is talking about.






Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 600 with O365 - Fails to log in

Hello ctaveras,

welcome to the Polycom Community.

The logs show:


0812110627|sip  |4|00|SSL_get_error Error code=5,rc(-1)
0812110627|sip  |4|00|TLS Listen Thread Exit
0812110627|sip  |5|00|Send SSL_get_error nLen -1 nError 5  = error:00000000:lib(0):func(0):reason(0)

We would need to see logs for SIP and CURL in Debug to determine the issue for the above error.


In addition there seems to be a few Microsoft Specific settings missing in your Network:


0812110716|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

The above is only needed for Extension & Pin but shows that the network is not setup as recommended by Microsoft for a full LYNC / Skype for Business setup.


0812110719|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0812110719|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records

DNS seems to be amiss as well


You can try the logs as suggested above and other members of the community can then comment but if further support is required you need to work with SCANSOURCE COMMUNICATIONS who sold this VVX600 in 17/12/2015

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2