Solved: Re: VVX 601 Screen Capture - HP Support Community

Anonymous · ‎09-21-2018

Was the screen capture feature removed from the VVX601??

VVX 601

UC Software Version 5.8.0.12386

SteffenBaierUK · ‎09-25-2018

thank you for providing some usable statement to understand your problem.

I am using a VVX601 and am using this feature nearly on a daily business and it works well. We fixed an issue in 5.7.2 where it would not stay activated.

In order for us to look at this please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-21-2018

Hello @KeithT,

welcome back to the Polycom Community.

You already asked the same thing => here <=

Nothing has changed so I am unsure what your actual issue is.

If this troubles you please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-25-2018

Hello Steffen,

All devices are VVX 500 and VVX 600s. These devices receive the up.screenCapture setting from the config files without exception. The new VVX 601 does not show the option Basic > Preferences > Sceen Capture setting, even after several device restarts.

Exporting the .cfg file from the web interface shows up.screenCapture.value="1". Settings > Status > Platform shows no errors nor duplications. If the feature was removed from the hardware capabilities (601 / 501?) then I'd like to know before buying any more devices.

SteffenBaierUK · ‎09-25-2018

Hello @KeithT,

thank you for providing some usable statement to understand your problem.

I am using a VVX601 and am using this feature nearly on a daily business and it works well. We fixed an issue in 5.7.2 where it would not stay activated.

In order for us to look at this please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VVX 601 Screen Capture

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