Our company switched off Skype for Business and is using Teams. I have a VVx 601 that was logging in to the domain with no issue and now it stopped working. My phone doesn't connect to teams through my Plantronics Savi.
Can anyone please provide some guidance?
Hello @Scott S ,
Welcome to the Poly Community.
We would need to know a few more details.
As you can see by the above it is not as easy so you may want to work with your Poly reseller who can escalate this into Poly.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.