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VVX 601 and Teams

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Visitor

VVX 601 and Teams

Our company switched off Skype for Business and is using Teams.  I have a VVx 601 that was logging in to the domain with no issue and now it stopped working.  My phone doesn't connect to teams through my Plantronics Savi.

 

Can anyone please provide some guidance?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: VVX 601 and Teams

Hello @Scott S ,

 

Welcome to the Poly Community.

We would need to know a few more details.

 

  • Was this an on premised Skype for Business or Online?
    If online is this in Island mode or not?
  • What Software version are you running on the Phone?
  • What do you mean the Phone/Headset does not connect to Teams?
    A headset would work with the Phone and a Phone would register to a 3PIP gateway connected to Teams. 
  • Did you consult Microsoft/Poly before switching to Teams?
  • What error messages do you get?
  • Has this been reported to Microsoft as of yet as this should still work with the known limitations of the 3PIP gateway?

 

As you can see by the above it is not as easy so you may want to work with your Poly reseller who can escalate this into Poly.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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