VVX Camera on VVX501 video gets disabled when logged on via BTOE

[CreteIT]

We have noticed that when logging onto phones using BTOE the Video calls are getting disabled.

If you don't pair the phone with the PC via BTOE it works as it should.

Thoughts?

Thanks

Crete IT

[SteffenBaierUK]

Hello @CreteIT,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

I assume, due the lack of details in this post, that you are using BToE 3.8.0 and UC Software 5.8.0

From the 5.8.1 Release Notes => here <=:

• When BToE is enabled and the video-enabled phone is paired to the Skype for Business
  client on your computer, the preference for transmitting and receiving video streams is
  given to Skype for Business client. The preference is given to VVX phones only when the
  phone unpairs with the Skype for Business client. You can place all Skype for Business
  related calls from VVX phones as audio-only irrespective of the call mode selected on the
  phone. However, users can choose to enable video from the paired Skype for Business
  client.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[CreteIT]

Polycom - VVX 501 Configuration Utility

Current software version :

5.8.0.12848

Skype for business enterprise voice.

BToE Connector 3.8.0

VVX 501 Phone

VVX Camera's

[SteffenBaierUK]

Hello @CreteIT,

UC Software 5.8.1 introduced the new EagleEye Mini camera for the VVX501 and VVX601 to be compatible with Skype for Business.

Older releases did not officially support this type of camera and only supported the "older" style Polycom VVX Camera. The Polycom VVX Camera does not support video for Skype for Business and only supported certain call / video scenarios for LYNC 2010 and 2013

The EagleEye Mini camera on a VVX 501 or VVX 601 when running UC Software 5.8.1 has the known limitations for Video Calls when also using BToE 3.8.0 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services