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VVX - Dialing email address by default

Frosty_NZ
Occasional Advisor

VVX - Dialing email address by default

Hi,

 

We are facing an issue with our VVX 500 units where contacts that are added to the Skype for Business favorites list, cannot be "quick dialled" on the Polycom consoles. This occurs where an contact external to the company is added to the Skype for Business favorites list. Tapping on the contact on the VVX 500 attempts to dial the email addess (I presume it's treating it as a SIP address). We need to be able to set the phone number for the contact as the default "number" so the phone automatically dials it when tapping on the contact

 

We have had to raise a ticket with Polycom support (SR 1-01271935) but they've come back saying this is not possible. They've suggested creating XML files for each of the phones, but these phones are deployed to our executives who expect to be able just add their existing contacts to their favorites list and easily dial them by just tapping on them (which is an entirely reasonable expectation). How has Polycom ignored this? This has essentially made these phones useless to our executives in some cases. I'll be strongly advising the company against buying Polycom devices in future with these sorts of issues. Polycom support has been very unhelpful in providing any reasoning behind this.

 

Has anyone come across this and have some sort of suitable workaround?

 

Phone info:

VVX500

Version: 5.4.4.3041

Updator: 5.6.4.2511

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Dialing email address by default

Hello Frosty_NZ,

welcome back to the Polycom Community.

I cannot find this SR as it may be missing a few digits. Could you check this?

 

In addition we have a Parameter:

 

call.urlNumberModeToggling

The above "should" remove the URL part and simply dial the number. I do believe I have a similar ticket in EMEA but I suggest you make my counterpart in APAC aware of this post and Parameter.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Frosty_NZ
Occasional Advisor

Re: VVX - Dialing email address by default

Hi Steffen,

 

The other reference number provided for support was: SR# 1-3624325067

 

I've added this line to the override file on one of the VVXs and set to "0", updated configuration and rebooted, but it doesn't seem to have made any difference unfortunatly. I presume it needs to be set to 0?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Dialing email address by default

Hello Frosty_NZ,

I am liaising with my counterpart in your region but as mentioned I assume there may be a bug in later firmware versions as I had customers using this before and it worked by dialing the number only instead of a URL.

The team in your region should keep you updated.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SR_MCSE
Frequent Advisor

Re: VVX - Dialing email address by default

Hello,

 

Did this issue get ressolved? 

 

Our support channels have suggested the same command,however we're not able to get an external contact, once added to SfB favorites to dial the number of the contact from a VVX phone. 

 

UC Software Version 5.5.1.11526 Updater Version 5.7.1.13261

 

Scott

Message 5 of 5