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VVX Phone work, but show one or two errors in config

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Advisor

VVX Phone work, but show one or two errors in config

VVX 500 UC 5.6.1, 5.7.1, 5.8.0
Status - Platform - Konfiguration show one or two errors in the config file, but i cant find a failue.
Is there a way to get more informationes over the error, that i can fix the config file?
Is there a tool who make the same check like the phone, who show me more details?

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1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX Phone work, but show one or two errors in config

Hello @Oliver.R,

 

Not having attached a log or your configuration there is nothing we can suggest.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX Phone work, but show one or two errors in config

Hello @Oliver.R,

 

welcome back to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Advisor

Re: VVX Phone work, but show one or two errors in config

Hi Steffen,

i have set the configuration log set to debug but also get no more infos:
Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX Phone work, but show one or two errors in config

Hello @Oliver.R,

 

Not having attached a log or your configuration there is nothing we can suggest.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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