VVX - UC SW 5.8.2.4732 - Skype Directory No Longer showing contacts

[Sean.Stanley66]

I recently upgraded my QA VVX 411 phones to 5.8.2.4732 from 5.4.3.2036 and we lost the search functionality for the Skype for Business directory.

We are Skype on-prem and sign in via PIN so no calendar or exchange integration on the phone.

Any known issue or similar experiences out there?

Thanks

Sean

[SteffenBaierUK]

Hello @Sean.Stanley66 ,

welcome back to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Sean.Stanley66]

Understood Steffen.

My initial thought is something changed in SW since 2 phones, side by side, signed in with the same account, are exhibiting different behaviors and the only difference is the Polycom SW.

Sean

[SteffenBaierUK]

Hello @Sean.Stanley66 ,

I have not personally heard about this from other customer so this would need to come into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services